Resident Relations Specialist - The Willows Ashley Park

AIR Communities•Atlanta, GA

18h•$27•Onsite

About The Position

Do you enjoy building relationships, solving problems, and creating memorable customer experiences? At AIR Communities, our Resident Relations Specialists play a critical role in helping residents feel valued, supported, and excited to call our communities home. Through proactive communication, exceptional service, and a commitment to resident satisfaction, you'll directly impact resident retention and community success.

Requirements

2+ years of experience in customer service, hospitality, property management, retail, restaurant, sales, or another fast-paced, customer-facing environment
Proven ability to build relationships, resolve concerns, and deliver outstanding customer experiences
Experience working toward performance goals, retention goals, sales goals, or customer satisfaction metrics
Strong organizational skills with the ability to manage multiple priorities simultaneously
Confidence communicating with residents in person, over the phone, and through written communication
Proficiency with technology and the ability to learn property management and customer service platforms
Reliable transportation
Ability to read, write, and speak English

Nice To Haves

Passionate about delivering exceptional resident experiences
Skilled at building relationships and earning trust
Goal-driven and motivated by achieving results
Proactive problem solver with a positive, solutions-focused mindset
Adaptable and organized in a fast-paced environment
Strong verbal and written communication skills
Collaborative team player who thrives in a people-focused role

Responsibilities

Respond to and resolve resident concerns, complaints, and service-related issues.
Support residents through move-outs, transfers, and notices to vacate.
Manage the lease renewal process and maximize renewal opportunities.
Monitor resident satisfaction and retention.
Assist residents with community-related needs and requests.
Help residents navigate online rent payments and account questions.
Complete move-in and move-out inspections.
Process vehicle and pet registrations.
Assist with package management through Parcel Pending.
Submit and monitor resident service requests.
Communicate service request updates and community information to residents.
Coordinate resident events and engagement activities.
Partner with onsite teams to ensure timely resolutions to resident concerns.
Communicate community policies professionally and respectfully.

Benefits

Expected base pay rate of $27.40 an hour + Monthly Renewal Commissions
Opportunity for extended time-off with benefits during slower parts of the year.
25% Rent Discount at any AIR community.
Option to live onsite with zero commute or at a nearby AIR community.
Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.