Resident Relations Manager

Irt Management•Canal Winchester, OH

6d•Onsite

About The Position

The Resident Relations Manager provides vital support to the General Manager and helps create a strong sense of community. In the General Manager’s absence, you’ll take the lead as the primary point of contact for residents—ensuring they feel acknowledged, supported, and genuinely valued. You’ll handle resident communications, thoughtfully resolve concerns, and work closely with onsite teams to deliver exceptional service and elevate the overall resident experience. You’ll play a central part in building a warm, welcoming atmosphere that residents are proud to call home.

Requirements

3+ years of experience in multifamily property management preferred
Tech-savvy with proficiency in Microsoft Office (Word, Excel, Outlook); Entrata experience a plus
Familiarity with Fair Housing laws and leasing regulations
Must have a valid driver’s license, reliable transportation, and be open to limited travel (up to 10%)
Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date.

Nice To Haves

Entrata experience a plus

Responsibilities

Assist the General Manager by overseeing daily operations when they’re at the sister property
Be the go-to expert and friendly face for resident questions, concerns, and everyday needs
Jump in on leasing efforts—greet prospects, give engaging tours, follow up with leads, and help future residents find their perfect home
Keep things running smoothly by processing lease applications, screening applicants, and ensuring all paperwork is in order
Build strong relationships through clear communication with both current residents and prospects
Monitor local market trends and help the team stay competitive
Lead the charge on resident renewals and retention—because keeping happy residents is what it’s all about
Own our online reputation—manage social media, respond to reviews, and keep our digital presence positive and engaging

Benefits

Comprehensive Training: Company-paid, in-person training in Tampa, FL, to set you up for success.
Growth Opportunities: Ongoing development programs to support your career advancement.
Recognition & Appreciation: We celebrate individual and team achievements through various initiatives.
Stability & Success: Join a best-in-class operator with a strong history and commitment to a sustainable future.
Excellent Compensation: Competitive base pay plus commissions, bonuses, and stock awards.
Employee Ownership: Stock awards within your first year of employment.
Best-in-class medical, dental, and vision insurance
Rent discounts
Generous PTO
Paid holidays
100% company-paid insurance (Life, AD&D, and Long-Term Disability)
401(k) with a 100% company match (up to 4%)