Resident Relations Director

Allegro Senior Living • Ft. Lauderdale, FL

1d • Onsite

About The Position

The primary responsibility of the Resident Relations Director (RRD) is to serve as a liaison to residents. The RRD is responsible for planning, development, evaluation, improvement of resident orientation, and services and insuring residents' needs are met before, during, and after move in. RRD will also assist Sales & Marketing with all resident move-ins (all levels of care) and on-site transfers to keep occupancy levels high.

Requirements

• Must be a minimum of 18 years of age.
• At least three (3) years of progressively responsible work experience in the senior living industry or related field.
• Working knowledge of practices and procedures, laws, regulations, and guidelines pertaining to senior living care.
• Must have positive Criminal Background Screening.
• Must possess valid driver’s license and have an acceptable Department of Motor Vehicle (DMV) record; the record must be checked annually.
• The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.

Nice To Haves

• Related four-year college degree or equivalent experience preferred.
• Creativity and excellent organizational skills vital.

Responsibilities

• Plan, implement, coordinate, and evaluate the provision of high-quality services and resident satisfaction programs needed and/or desired by residents.
• Maintain resident satisfaction through ongoing solicitation and measurement of resident feedback, implementation of resident suggestions, interactive problem solving with residents, and an annual evaluation/quality assurance program.
• Answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to Sales and Marketing.
• Plan and coordinate all resident move-ins to community (all levels of care) and on-site transfers, working closely with the Lead Senior Living Advisor and the Sales & Marketing team.
• Complete pre-move-in inspection and check keys to apartment 72 hours prior to move-in and report any unfavorable conditions to Maintenance Director and Executive Director.
• Prepare all required paperwork, schedule, and facilitate resident agreement signings, and assure smooth transition into community.
• Other job duties assigned – see full job description.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree