Resident Move In Coordinator

Encore Senior Living • Fitchburg, WI

21h

About The Position

Manages the entire moving process for new residents, serving as the main point of contact to ensure a smooth and stress-free transition.

Requirements

• Maintains confidentiality of all pertinent information.
• Ability to communicate and work with all levels of the company’s Employees effectively.
• Strong organizational skills and attention to detail.
• Ability to relate to the public, Residents, families, Employees and other professionals appropriately.
• Excellent communication, problem-solving abilities, and a customer-centric attitude help effectively manage expectations and resolve issues.
• Ability to maintain accurate records and provide information as requested and required.
• Ability to communicate proficiently in English, verbally and in writing.
• Ability to work flexible hours to meet requirements of the job.
• Possesses strong organizational skills, is thorough, and meets deadlines.
• Ability/willingness to perform all position responsibilities adequately.
• Ability to learn, utilize and apply basic management principles.
• Ability to lift up to 30 pounds, 10 pounds regularly.
• Ability to perform job duties, sitting, standing and walking regularly.
• Ability to teach/train others effectively.
• Experience in property management or customer service, often supported by a high school diploma or equivalent.
• Knowledge of and interest in working with older adults required.
• Strong communication skills.

Responsibilities

• Serve as the primary point of contact for new residents, addressing questions and providing them with important information about their new home.
• Develop and maintain a good working relationship with families, residents and community staff.
• Ability to use software programs efficiently and with accuracy.
• Create a sense of trust with residents, families and community staff.
• Communicates any special needs of the incoming resident to the appropriate personnel.
• Schedule, organize and work with members of the team to ensure smooth transition into community.
• Understand the needs of seniors and the aging process.
• Assist resident with dining services program by reviewing menu options, bringing to dining room for mealtimes, introducing to other tablemates and working with dining department to meet dietary preferences.
• Assist resident with social engagement program to include bringing resident to activities of choice and encouraging participation.
• Complete frequent check in on resident for first 10-days after move into community.
• Assist resident with settling into new apartment to include unpacking, set up of apartment, familiarizing with use of pendant, apartment surroundings, emergency evacuation and precautions.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED