Resident Monitor Part-Time, 8am - 4pm or 4pm-12am ( Saturday and Sunday)

Community of Hope

9h•Onsite

About The Position

Community of Hope is seeking Part-Time Resident Monitors for weekend shifts (8:00 AM – 4:00 PM and 4:00 PM – 12:00 AM on Saturdays and Sundays). We’re looking for individuals who are reliable, friendly, and professional to help maintain a safe and welcoming environment within our Short-Term Family Housing program. As an essential team member, you will monitor building security, greet residents and visitors, and report any concerns to the appropriate staff. Join a mission-driven team dedicated to making a meaningful impact every day. This position is located at The Triumph in Southeast DC.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Punctuality and reliability.
Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail.
Ability to act responsibly, professionally, and use good judgment under pressure.
Ability to write shift and incident reports in detail.
Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
Ability to work a flexible schedule as designated by their supervisor, including evenings and weekends and at various Community of Sites.

Nice To Haves

Experience working in a residential environment.
Experience working with the homeless population.

Responsibilities

Monitors community areas within building including lobby, phone room and area outside the building to prevent loitering, and makes rounds throughout the building.
Monitors security cameras for activity in and around the building; addresses issues as needed.
Ensures that visitors, volunteers, outside agency representatives and residents are signed in and out when arriving and leaving, and documents in shift log when staff arrive and leave, while working in all roles (RM, Shift Supervisor, Front Desk, etc. Checks for photo ID of all visitors.
Provides traffic control to limit crowding in the lobby.
Completes curfew check each night by knocking on unit doors and documenting who is in the unit. If children are not present, Resident Monitors will inquire as to their whereabouts and document that information.
Emails and or calls Program Director and/or Case Manager as appropriate regarding outside agency visits (Police, CFSA, Social Services, probation and parole, case workers, etc.).
Fills out incident reports to document unusual and difficult incidents involving resident or facility issues, fire, rescue, and other emergencies as soon as the incident has been controlled and emails incident report to Program Director or On-Call Supervisor immediately.
Offers additional assistance to residents as needed or requested by the resident or staff, on behalf of the resident, in accordance to the Americans with Disabilities Act regulations. Assistance must be offered at all times and during emergencies.
Provides access to the building by screening individuals who ring the call button.
Processes visitors by checking their ID, having them sign in, and contacting the appropriate COH staff to escort the visitor.
Monitors the Closed Circuit TV security footage and report and respond immediately to all suspected or apparent security violations by notifying SPO and Program Director and/or calling emergency services.