Resident Manager - Full Time

COMMUNITY CORPORATION OF SANTA MONI•Santa Monica, CA

12d•$22 - $24•Onsite

About The Position

Community Corp is a mission-driven nonprofit dedicated to restoring, building, and managing affordable housing. Since 1982, we have developed and preserved over 2,000 homes throughout Santa Monica and the Westside. Our work goes beyond housing we strengthen neighborhoods, support thriving communities, and create lasting impact for thousands of residents. By expanding access to affordable housing, we help make our communities more inclusive, sustainable, and supportive for all. We are seeking a dedicated and service-oriented Full-Time Resident Manager to join our team. In this role, you will be at the heart of our communities ensuring properties are well-managed, residents are supported, and operations run smoothly.

Requirements

LIHTC certification preferred
Strong attention to detail and organization
Ability to manage multiple priorities effectively
Excellent written and verbal communication skills
Strong math and analytical skills
Knowledge of Fair Housing laws and California regulations
Proficiency in Microsoft Word and Excel (Yardi/Access a plus)
For supportive housing: experience working with formerly unhoused or special needs populations preferred
High school diploma/GED required; some college preferred
Minimum of 2 years of onsite Resident Manager experience in affordable housing
Leasing experience required
Daily property inspections and walking the grounds
Exposure to outdoor elements
Ability to lift, push, or pull up to 25 pounds
Ability to maneuver trash bins and equipment
Travel within Santa Monica and West Los Angeles properties
Occasional travel for trainings and seminars
Valid California driver’s license, insurance, and acceptable driving record required
Applicants MUST MEET mandated housing income qualification per funding regulatory agreements for consideration for the position.
Community Corp maintains a no-pet policy
Background Check and Driving Record will be Conducted
A high school diploma/GED and/or equivalent work experience
Some college coursework preferred
2 years’ experience as an onsite resident manager with affordable housing programs preferred
Travel primarily in Santa Monica and surrounding areas to visit properties in the Community Corp. portfolio, including visiting the corporate office.
There will also be occasional travel outside the City for trainings and seminars.
Please note Community Corp. has a NO pet policy.

Nice To Haves

LIHTC certification preferred
Yardi/Access a plus
For supportive housing: experience working with formerly unhoused or special needs populations preferred
Some college preferred
Some college coursework preferred

Responsibilities

Collect and post rent, manage adjustments, enforce leases and community rules, support move-ins/move-outs, respond to resident concerns, responsible for processing monthly rent in a timely accurate manner and deliver excellent customer service to residents, staff, and vendors
Income-qualify applicants, lease vacant units, process recertifications, and ensure full compliance with LIHTC, HCD, LAHD, Section 8, and Fair Housing requirements; prepare and maintain accurate, audit-ready files and documentation
Maintain rent journals and resident records, prepare notices, complete lease-up, quarterly, and annual reports, and ensure all documentation is accurate, timely, and compliant
Conduct daily property walks and inspections, maintain curb appeal, coordinate and follow up on maintenance requests, oversee shared spaces (if applicable), and document/report incidents
Communicate regularly with Property Supervisor, assist with audits and compliance reviews, support cross-property operations, and help train new Resident Managers
Respond to after-hours emergencies, reside onsite if required, and perform additional duties as assigned
Oversee daily operations of supportive housing communities
Act as a liaison between residents, case managers, and service providers
Promote resident well-being and housing stability
Collaborate with partners such as LAHD, LAHSA, and CES