Resident Manager

Andasol Management, Inc.•Mill Creek, WA

5h•$0 - $21•Onsite

About The Position

The manager’s role oversees the day-to-day operations and takes ownership of the property they are managing. Reporting directly to their District Manager, this individual provides excellent customer service, manages the rental and collection process’, and routinely manages the property. This individual works independently, both inside and outside, keeping the property clean, conducting daily and monthly checklists, and is responsible for the daily operations of the property.

Requirements

Valid driver’s license, insurance, and working transportation required to travel between properties or conduct other work-related business.
2 years of experience in a customer facing role required.
Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and transport/lift/move up to 35 lbs.
Weekend availability and ability to work independently.
Office skills including organizational skills, writing, basic math, and computer skills.
Excellent communication and interpersonal skills with great decision-making ability.
Strong customer service skills with a passion for helping others.

Nice To Haves

1 year of leadership experience or a supervisory role preferred.

Responsibilities

Responsible for achieving the following Key Performance Indicators (KPIs): Site Occupancy, Site Audit Score, Customer Reviews, Insurance Penetration, and Annual Delinquency Percentages.
Exceeds sales goals by effectively promoting units and supplies, following up on leads, and garnering positive reviews.
Expertly guides customers through the rental process, including offering insurance and conducting site tours.
Performs daily cleaning and maintenance tasks like sweeping, cleaning, dusting interior areas and maintaining curb appeal/exterior grounds keeping it free of debris.
Conducts site auctions, balances cash drawers, handles cash and payments, facilitates daily and monthly checklists, lock checks, routinely conducts collection calls and unit inspections for market-readiness.
Delivers excellent customer service through multi-channel communication to both internal and external customers while managing any customer complaints.
Delivers bank deposits and mail daily and maintains inventory levels of supplies and maintenance equipment.
Manage the people and resources at the property level to ensure completion of daily operations.