Resident Manager

Realstar•Toronto, ON

1d•CA$50,000 - CA$53,000•Onsite

About The Position

Realstar is seeking a Resident Manager to live and work at one of their properties. This position requires the individual to live on-site and work four weekdays each week, every second weekend, and be on-call some evenings. This is an offer for an existing vacant position within the organization.

Requirements

Previous or similar property management experience an asset.
Strong customer service skills.
Good written and verbal communication skills.
Basic computer and keyboarding skills.
Ability to perform general cleaning duties and minor maintenance repairs.
Must be able to lift up to 50 lbs.
Ability to push and move objects exceeding 50 lbs. (e.g., garbage bins, appliances).
Fluent in English and French (applicable to Quebec only).

Nice To Haves

Knowledge and safe handling of cleaning chemicals.
Dust fire hose cabinets, bells and elevator tracks to minimize excess debris.
Knowledge and understanding of the safe handling of cleaning materials (WHMIS).

Responsibilities

Greet and interact with residents in a friendly and professional manner.
Promote a welcoming atmosphere.
Demonstrate excellent customer service and a "can-do" attitude.
Attend to resident concerns and service requests within 24 hours.
Follow up with residents to ensure a high level of customer satisfaction.
Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to supporting daily operations.
Organize, promote, and execute resident events (i.e., holiday parties & summer barbeques).
Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops.
Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready.
Monitor and clean garbage chutes, garbage and recycling rooms.
Collect garbage and recycling bins in coordination with the city waste schedule.
Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, and salting entrances, walkways, and rooftop walkways.
Assist residents with completing maintenance requests through the proper channels.
Conduct daily walkthroughs of each floor, stairwell, and common areas, fixing minor deficiencies.
Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action.
Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance.
Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required.

Benefits

Base Compensation is $50,000-$53,000 (includes an apartment suite - taxable benefit).
Employer paid benefits
Quarterly bonuses based on property performance
Annual bonuses based on personal performance
Extensive and ongoing training programs
Work-smart environment
Gym membership discount
Awards for years of service
Opportunity for career development
Inclusive and diverse work environment
Annual holiday parties & summer BBQs