Resident Manager Team

Realstar • Ottawa, ON

2d • CA$33,000 • Onsite

About The Position

Realstar is seeking a Resident Manager 2-person team to live and work at one of their properties. This position requires the team to live on-site, share an apartment, and work four weekdays each week, every second weekend, and be on-call some evenings. Realstar is a fully integrated management firm with 50 years of experience, managing over 22,000 rental apartments across Canada.

Requirements

• Previous experience in multi-residential or other related industry an asset
• Knowledgeable in emergency procedures, including fire, flood, mould protocols
• Demonstrates excellent customer service
• Good written and verbal communication skills
• Coach, train, and motivate staff
• Basic computer and keyboarding skills
• Possess an understanding of operating budgets and capital plans
• Proficiency in performing minor electrical and plumbing repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)

Responsibilities

• Greeting and interacting with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute residential events (i.e. Holiday parties, summer barbeques)
• Interview screened candidates and provide hiring recommendations to District Manager
• Complete orientation, training and or upskilling sessions for new and existing staff
• Foster an environment to support ongoing development for staff members
• Create and monitor work schedules of staff in accordance with company guidelines and to meet high turnover periods
• Supervisor staff, including conflict resolution management
• Support the District Manager with operating budgets and capital plans
• Arrange appointments with prospects to show vacant suites
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis
• Negotiate lease renewals in conjunction with established targets
• Utilize Yardi to record transactions and run various operating reports
• Conduct market surveys and analyze how the property compares to the market
• Recommend leasing rates and in-suite turnover work to the District Manager
• Actively promote various referral programs to existing residents and prospects
• General knowledge of building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pools, sprinklers, etc.)
• Oversee month-end duties, including suite inspections, scheduling contractors, and delegating staff turnover responsibilities
• Supervise contractors to ensure maintenance and repairs are completed properly
• Assist District Manager and Construction Manager with managing execution of the annual capital plan and identifying current or future issues for repair
• Review and approve contractor invoices for payment
• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways
• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Benefits

• Base Compensation is $33,000 per person per year. This includes an apartment suite (taxable benefit).
• Employer paid benefits
• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Gym membership discount
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed