Resident Maintenance Supervisor

AMH • Charlotte, NC

1d • $63,909 - $79,864

About The Position

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. We are seeking a Resident Maintenance Supervisor to oversee our team of Field Schedulers and Resident Maintenance Specialists within an assigned territory. This role is pivotal in ensuring the effectiveness and efficiency of our maintenance coordination process, with the ultimate goal of satisfying the needs of our residents and maintaining each property in their territory.

Requirements

• Bachelor’s degree or five years of progressive responsibility in a maintenance/call center environment preferred.
• Experience in leading teams is required.
• Scheduling/Dispatching experience is highly desirable.
• A keen understanding of the construction, maintenance, and/or property management industry is essential.
• Proficiency in MS Office.
• Strong planning, organizing, negotiating, and leadership skills.
• Excellent verbal, written, and presentation skills.
• Solid customer service, quality, and results orientation.
• The capacity to interact effectively at all levels and break down barriers across departments/diverse cultures.
• The capability to be an effective member of and lead project teams.
• Willingness to work weekends, as needed required.

Responsibilities

• Manage a team of Field Schedulers and Resident Maintenance Specialists, including hiring and onboarding new team members.
• Ensure proper scheduled coverage of the team to meet organizational needs.
• Monitor team performance and conduct individual and team coaching, or development sessions as needed.
• Communicate objectives and oversee daily, weekly, and monthly metrics, working closely with the team to achieve desired outcomes.
• Review vendor bid submissions to ensure they meet company expectations and the needs of the asset.
• Provide support to resolve issues or escalations and ensure work orders are completed satisfactorily and promptly.
• Lead meetings aligned with seasonal and operational trends, proactively addressing the needs of the business.
• Collaborate with various departmental teams to ensure completion of all service needs within the assigned territory.

Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager