Resident Supervisor

Catholic Charities Eastern Washington•Spokane, WA

About The Position

This position is responsible to assist the adult residents of St. Margaret’s Shelter move constructively and in a planned manner towards achieving personal independence.

Requirements

experience in the field of social services.
Successfully pass background check applicable to position.
Regularly sit, stand, climb, walk, hear/listen, talk
Frequently lift up to 25 pounds, pull/push, carry, grasp, reach
Clearly see 20+ feet, with or without corrective lenses, ability to focus
Adaptability : ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Attendance : ability to consistently arrive and be able to work as scheduled.
Computer/Technical Ability : working knowledge of: Word Processing software , Spreadsheet software , Internet software.
Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability : ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Motor Coordination : the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem Solving Ability : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management : ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Reasoning Ability : ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

An AA or BA level of academic experience may be beneficial but is not required.
Experience in direct client services as well as working with issues of homelessness, poverty and violence against women and children preferred.
Occasionally crawl, stoop, kneel

Responsibilities

Maintain resident records, daily log and other documentation.
Provide feedback, as needed, to assist residents with solving problems and conflict resolution.
Provide oversight for residents of policies and procedures to ensure that St. Margaret’s Shelter rules are being followed.
Carry out shift responsibilities to ensure the ongoing safety, cleanliness and smooth operation of St. Margaret’s facility.
Ensure that donations are sorted and distributed according to Pearl guidelines.
Answer the phone and complete phone intakes.
Assist residents, as needed, with urgent care issues and provide case management services as needed.
Ensure that house rules are followed.
Provide leadership and appropriate response in case of an emergency.
Perform as a team member to ensure that productivity outcome measures are achieved.
When scheduled for the overnight shift, ensure the security system is armed.
Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
Perform related functions necessary to support the mission and core values of Catholic Charities.