Resident Maintenance Technician

Knapp Inc•Wilkes-Barre, PA

About The Position

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rectify electro-mechanical faults and specialist technical assistance as a support technician Respond to emergency calls by Customer Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy Provide emergency breakdown and specialist maintenance support Handle set up and calibration of precision automation equipment Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship Train customer’s maintenance team as required Provide experience and expertise in the installation of conveyor and precision automation equipment Maintain quality of service by ensuring effective communication with customers Ensure that reports are well written and legible Execute site quality procedures, safety procedures, and any statutory procedures Participate in regular meetings to discuss activities and progress Provide specialist maintenance service support to the Customer’s installed system Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team Ensure proper care and maintenance of the tooling and equipment are provided Provide flexibility and the best use of skills and capabilities Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing Ability to work against a timeframe to complete reactive repairs Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner Show hands-on ownership of issues to achieve a quick time resolution Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments Mechanical aptitude, including the ability to read assembly drawings Ability to operate hand tools and assemble parts onto equipment Ability to follow set up instructions, assembly drawings and check lists Strong attention to detail and exceptional follow-up skills Excellent communication and customer service skills with both internal and external Customers Computer literate with basic Microsoft Office skills Willingness to learn and adapt to changing role requirements Appreciation of cultural diversity Perform all other duties as assigned

Requirements

Associate degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related or equivalent combination of education, training and experience
0-3 years direct experience preferred
0-3 years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred)
0-3 years experience in equipment maintenance, modifications and design preferred
Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems
Talent and commitment to provide a unique interpretation or analysis of our systems to customers
Strong communication skills both written and verbal
Excellent customer service skills
Strong problem-solving capabilities
Process-oriented mentality
Hands-on experience and a team player committed to improve processes
Experience in reducing costs through processes and efficiencies
Authorization to work in the U.S.
Passport or ability to obtain passport
Professional etiquette is required at all times
Travel required up to 10%
Weekends and overtime as required by work
Physical requirements may include: sitting, squatting, walking for long distances, reaching out to arm’s length, reaching over-head, climbing ladders, working at heights, lifting up to 100 pounds, and reading

Nice To Haves

Bilingual (English/Spanish) and or (English/German) preferred but not required
Network equipment interfaces, a plus

Responsibilities

Rectify electro-mechanical faults and specialist technical assistance as a support technician
Respond to emergency calls by Customer
Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
Provide emergency breakdown and specialist maintenance support
Handle set up and calibration of precision automation equipment
Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
Train customer’s maintenance team as required
Provide experience and expertise in the installation of conveyor and precision automation equipment
Maintain quality of service by ensuring effective communication with customers
Ensure that reports are well written and legible
Execute site quality procedures, safety procedures, and any statutory procedures
Participate in regular meetings to discuss activities and progress
Provide specialist maintenance service support to the Customer’s installed system
Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team
Ensure proper care and maintenance of the tooling and equipment are provided
Provide flexibility and the best use of skills and capabilities
Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
Ability to work against a timeframe to complete reactive repairs
Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
Show hands-on ownership of issues to achieve a quick time resolution
Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
Mechanical aptitude, including the ability to read assembly drawings
Ability to operate hand tools and assemble parts onto equipment
Ability to follow set up instructions, assembly drawings and check lists
Strong attention to detail and exceptional follow-up skills
Excellent communication and customer service skills with both internal and external Customers
Computer literate with basic Microsoft Office skills
Willingness to learn and adapt to changing role requirements
Appreciation of cultural diversity
Perform all other duties as assigned

Benefits

Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance

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