Resident Maintenance Manager - Aerie & Zephyr at Wardman Park

Greystar•Washington, DC

7d•$26 - $28•Onsite

About The Position

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

Requirements

The hourly range for the position is $26.00 - $28.00
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Responsibilities

Achieves the community's resident satisfaction and retention goals by providing exceptional customer service and ensuring maintenance-related concerns are addressed promptly, professionally, and effectively.
Serves as the primary point of contact for resident communication regarding service requests, providing timely updates throughout the repair process and ensuring residents understand the scope of work being completed.
Completes follow-up calls, emails, or other resident outreach on all service requests within 24 hours of completion to ensure resident satisfaction and identify any outstanding concerns.
Maintains a thorough understanding of apartment home systems, appliances, and common maintenance repairs to effectively communicate maintenance diagnoses, repair timelines, and completed work as explained by the maintenance team.
Educates residents on the proper use and care of apartment home features and equipment, including but not limited to thermostats, appliances, smart home technology, plumbing fixtures, and other community-specific amenities.
Partners closely with the Maintenance and Community Management teams to communicate repair updates, schedule service appointments, and proactively address resident concerns.
Assists residents in troubleshooting minor operational questions related to apartment home features and coordinates maintenance support when necessary.
Develops, produces, and coordinates resident communications related to maintenance projects, planned outages, preventative maintenance programs, and emergency situations.
Coordinates resident communication and vendor scheduling during emergency maintenance situations, planned maintenance projects, and community-wide repairs to ensure residents receive timely and accurate information.
Monitors and responds to resident emails, phone calls, and work order inquiries throughout the day, ensuring all communication is handled promptly and professionally.
Reviews resident feedback and service request trends to identify opportunities to improve the resident experience and maintenance operations.
Prepares Community Access keys, fobs, and other move-in materials as needed and assists with resident orientation regarding apartment home features and community systems.
Maintains accurate records of resident communications, service request follow-up, and maintenance-related concerns within the property's management systems.
Supports the Community Management team with additional resident services and operational responsibilities as assigned.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.