Resident Locksmith & R&D Lead
About The Position
The Resident Locksmith & R&D Lead is a hands-on, strategic role responsible for bridging real-world locksmith experience with product development, innovation, and continuous improvement. Reporting directly to the President, this position ensures that products, tools, and solutions are grounded in practical application and reflect how they are truly used in the field. This role partners cross-functionally with Engineering, Operations, Sales, and Customer Support to test, validate, and enhance products while identifying opportunities for innovation. It also serves as a key connection to the locksmith community through training, feedback, and industry engagement. This position supports Hudson Lock’s core values by driving Customer Focus, ensuring Quality & Reliability, fostering Innovation, demonstrating Integrity, and showing Resilience in solving complex challenges.
Requirements
- Proven experience as a professional locksmith (commercial, residential, and/or institutional)
- Strong knowledge of locking systems, hardware, and tools
- Demonstrated troubleshooting and problem-solving ability
- Ability to translate hands-on experience into actionable insights
- Strong communication and cross-functional collaboration skills
- Ability to manage multiple priorities in a fast-paced environment
- Basic computer skills: familiarity with technical documentation is a plus
Nice To Haves
- Experience supporting product development or testing preferred
Responsibilities
- Provide real-world locksmith insight into product design, development, and improvement
- Test and validate products to ensure functionality, durability, and ease of use
- Partner with Engineering to translate field experience into technical requirements
- Identify product gaps, enhancements, and innovation opportunities
- Simulate real-world environments and troubleshooting product issues
- Collaborate with Engineering, Operations, Sales, and Customer Support to align product performance with business goals
- Support product launches through usability validation and technical input
- Deliver training and demonstrations to internal teams and external partners
- Build relationships within the locksmith community and gather industry feedback
- Contribute to continuous improvement in product design and processes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
