Resident General Manager - WoodSpring Suites - Greensboro, NC

Concord Hospitality Enterprises•Greensboro, NC

2d•Onsite

About The Position

Concord Hospitality is seeking an experienced hotel leader to manage our WoodSpring Suites in Greensboro, NC. The Ideal Candidate is organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals. The candidate should be effective in hiring, mentoring and leading a team toward outstanding results, and be versed in sales activities as well as excellent customer service delivery. As a General Manager, you will be instrumental in hiring, motivating and rewarding a winning team, and for supporting our company’s mission statement and embracing our cornerstones. You will be the liaison with the hotel brand, our owners, and will be responsible for facilitating a successful business operation by providing brand training, meeting operational deadlines, and following budget guidelines.

Requirements

Knowledge of Microsoft Office products.
Knowledge of hospitality guest management systems.
Excellent verbal and written communications skills.
Good organizational skills, detail-oriented.
Comfortable working in an environment that requires multitasking.
Focused on providing exceptional customer service.
Able to problem solve and resolve issues effectively and efficiently.
Must be actively on the payroll and ready and able to work.
Must agree to move out of the break area room no later than the beginning of the 5th business day after becoming unable to report to full-duty work.
Must agree to remove all possessions from the premises no later than 6 PM on the day employment terminates.
Must read and follow the Master Key policy.
Must provide own uniform: business casual, business. Shoes/boots need to be in good repair and have a closed toe.
Employee smoking is not permitted in front of the building.
Smoking of marijuana is not permitted anywhere on property.
Possession of a weapon on the premises (including personal vehicle) is grounds for immediate discharge.

Responsibilities

Manage Staffing and Scheduling
Assist in Housekeeping and Laundry daily.
Manage Vendors and proactively prospect new cost-effective vendors.
Conduct sales prospecting 1 x a week.
Conduct Parking lot shops on a weekly basis, sending results to RDO, RVP of Sales, & Revenue Manager
Send required weekly emails to RDO.
Ensure an excellent first impression for all guests and potential guests.
Offer assistance to guests and provide concierge service regarding hotel and the community.
Ensure guests’ check-in and departure experience is warm and welcoming.
Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations.
Assist in processing laundry.
Responsible to utilize and follow all Safety and Security procedures.
Responsible for secure cash handling and processing procedures.
Manage confidential information for the company and guests.
Responsible for proper administration for key control.
Routinely conduct property/security walks.