Resident & Family Experience Coordinator (Social Services Worker) - Permanent Full Time
About The Position
We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect. At Sienna, we empower our team members to help residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement. This posting is for an existing vacancy.
Requirements
- You have completed a College/University degree
- You are a provincially registered Social Services Worker
- You have 3 years’ experience in healthcare, social services or related sector
- You are customer focused and detailed oriented.
- You can multi-task and collaborate with leaders and team members
- You exercise tact and diplomacy in working with seniors and their families
- You must be legally eligible to work in Canada or have a valid work/study permit
- You must successfully pass a Vulnerable Sector Check
Nice To Haves
- You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respect
Responsibilities
- Provide Care and Service Coordination to Resident and Families
- Lead the resident move in, transfer, and move out process
- Provide social service work to residents living in long term care
- Collaborate closely with the leadership team to resolve concerns raised by residents & families promptly to ensure all parties are satisfied
- Promote service excellence and hospitality
- Coordinate resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience
- Coordinate and facilitate resident care conferences
- Engage community guest speakers to conduct in-service sessions related to long term care and services
- Support the leadership team to improve resident care and services
- Contribute to the development of quality improvement plans to increase quality of care and reduce risk
- Conduct assigned Quality Management activities scheduled
- Prepare data analysis and trends on a quarterly basis related to resident/family feedback
Benefits
- A competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth opportunities
- A welcoming culture that values diversity and differing perspectives, experiences, and beliefs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
