Resident & Facility Services Assistant

Greencroft Communities•Goshen, IN

17h•Onsite

About The Position

At Greencroft Goshen, we believe in creating a place where residents feel cared for, supported, and connected�and where team members feel valued and empowered. We are looking for a compassionate and organized Resident & Facility Services Assistant to join our team and serve as a vital bridge between residents, families, and team members. When you join our team, you�re joining a mission-driven community that values compassion, teamwork, and service. You�ll enjoy: A consistent full-time schedule: Monday � Friday, 8:00 AM � 4:30 PM. Opportunities to build meaningful relationships with residents and their families. A collaborative, supportive team environment. The chance to make a real impact in the lives of others every day. In this role, you�ll combine resident advocacy with facility coordination, ensuring that residents� needs are met with care and efficiency. From helping residents feel at home, to coordinating work orders, to supporting billing and communication�you�ll play an important role in keeping daily operations running smoothly while fostering a safe, welcoming, and engaging environment.

Requirements

High school diploma or equivalent required.
Strong communication and listening skills, with a heart for working with older adults.
Knowledge of aging services and resident care needs.
Organizational and problem-solving skills with attention to detail.
Proficiency in computer systems and record-keeping.
Basic accounting or bookkeeping skills.

Nice To Haves

Bachelor's degree in social work or related field preferred.
3-5 years of experience working with older adults or in resident services, facility coordination, or administration preferred.

Responsibilities

Assisting residents and families in accessing services and resources.
Advocating for residents to promote wellness, satisfaction, and independence.
Entering, tracking, and following up on maintenance work orders.
Supporting billing processes, balancing petty cash, and maintaining accurate records.
Drafting and distributing resident notices, newsletters, and updates.
Serving as a point of contact during emergencies and ensuring timely support.
Helping plan and support activities, events, and resident councils.