Resident Experience Coordinator

PCPPC INC.•Redmond, WA

21h•Onsite

About The Position

Are you passionate about sales, customer service, and creating exceptional resident experiences? We are seeking an energetic, driven, and relationship-focused Coordinator to join the opening team at Rove, a brand-new 217-unit luxury apartment community located in the heart of Downtown Redmond. PCP Elevate is a multifamily property management company dedicated to creating elevated living experiences in high-growth lifestyle markets. We specialize in managing distinctive communities with a strong focus on resident satisfaction, team development, and operational excellence. As we continue to expand our portfolio, we are seeking an experienced Concierge to join our growing team and support our mission of delivering exceptional property management services.

Requirements

High school education or equivalent is required.
Working knowledge of Word, Excel as well as Internet Explorer.
Excellent interpersonal, motivational, writing, management and leadership skills
Outgoing, friendly personality
Good organizational skills, follow-up and follow through
Marketing and budgeting experience
Ability to handle multiple tasks at one time
Exceptional communication, customer service and people skills
Self-motivated; can work independently
Detail-oriented

Nice To Haves

A college degree or equivalent is preferred.
Hotel, hospitality or other service experience a plus

Responsibilities

Serve as the first point of contact for residents, fostering strong relationships and promoting a welcoming community atmosphere.
Provide personalized concierge services, including local recommendations, event reservations, and assistance with lifestyle needs.
Facilitate resident requests related to their homes, such as coordinating housekeeping, maintenance, and other personalized services.
Provide excellent customer service and information to residents at their request, as well as assist prospective residents, vendors, contractors, and visitors as needed.
Promote positive and proactive resident relations by enhancing the living experience.
Assist in planning and attending resident events.
Respond to complaints, follow up on work orders, and address general customer service needs.
Provide coffee and barista services, including preparing coffee, specialty lattes, and espresso for residents and guests.
Manage the front desk and maintain the cleanliness of the front lobby.
Enforce access control and visitor management.
Monitor security cameras, walk the property, and adhere to all security protocols.
Maintain situational awareness to identify suspicious activity, safety hazards, and security concerns.
Receive, log, and distribute packages for residents.
Conduct yourself in a manner representative of the community, as this role serves as a primary contact between residents, prospective residents, and the company.
Other duties as assigned.