Resident Experience Associate
About The Position
At Roundhouse, our mission is to put humanity into housing. We are a developer and manager of diverse real estate across four states, with more than 10,000 multifamily units and over $2B in assets under management. We are bringing on a Resident Experience Associate to help shape the resident experience across two of our downtown Minneapolis communities. This role is about creating connection and belonging and making sure residents feel seen, heard, and genuinely at home. From thoughtful communication and memorable events to everyday interactions and follow-through, you'll help turn a place people live into a community they feel part of.
Requirements
- One to three years in specialized high-rise experience in leasing or property management, ideally within a high-density, luxury urban development.
- Strong communication and interpersonal skills.
- A high level of emotional intelligence and professionalism.
- The ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a solutions-oriented mindset.
- The ability to stay composed and effective in high-pressure or sensitive situations.
- A self-starter mentality: you take initiative and follow through.
Nice To Haves
- You are hospitality obsessed and constantly looking for ways to promote connection and engagement.
Responsibilities
- Build and maintain positive relationships with residents through consistent, in-person engagement.
- Get to know residents and what matters to them, bringing a personal and thoughtful approach to everyday interactions.
- Serve as a primary point of contact for resident questions, concerns, and feedback, turning a complaint or conflict into a resolved, even delighted, outcome.
- Create and execute a thoughtful calendar of resident experiences, events, and opportunities for connection, with approximately five impactful activations per month across the communities.
- Play an active role in the Roundhouse transition, helping residents feel informed, supported, and excited about what's ahead.
- Support clear, proactive, on-brand communication to residents across multiple channels.
- Partner with the onsite and marketing teams to improve communication quality and consistency.
- Gather resident feedback, identify trends and recurring concerns, and surface opportunities for improvement.
- Support initiatives focused on improving overall satisfaction, retention, and community experience.
- Maintain a visible, positive presence throughout the property.
- Look for opportunities to proactively connect with residents and anticipate their needs rather than waiting for them to come to us.
- Identify opportunities to create thoughtful moments that make the resident experience feel more personal and connected.
- Uphold community standards and contribute to a clean, welcoming environment.
- Navigate challenging or sensitive resident situations with professionalism, empathy, and sound judgment.
Benefits
- Medical coverage, including a zero-cost employee plan
- Dental and vision coverage
- Mental wellness program
- Gym membership stipend
- 401(k) with employer match
- Company-paid life insurance
- Short-term and long-term disability options
- Paid time off plus 9 company-paid holidays
- Paid maternity and parental leave
- Employee housing discount
- Alternative transportation allowance
- Monthly coffee coupon
- Perks at Work program
- Professional development support
- Peer recognition program
- Years of service awards
- Infinite Possibilities program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
