Resident Engineer

Arista Networks•Austin, TX

6d•Onsite

About The Position

As a Resident Engineer, you will be a critical technical partner embedded within our most strategic account(s). Your role sits at the intersection of innovation and execution, collaborating with Elite Customers, the Arista Account Team, Arista TAC & Engineering, and Arista’s Resident Engineer Team. You will serve as the technical contact for Arista’s deployments within the customer environment, spanning from high-level design to hands-on operational excellence.

Requirements

BS/MS with 7+ years of experience in the relevant field

Nice To Haves

Network Certification a plus
ACE L3 or above level certification would be an advantage

Responsibilities

Maintain and update High-Level (HLD) and Low-Level Designs (LLD). Create "As-Built" documentation and Delta Design plans for incremental network expansions.
Conduct regular configuration and network health reviews to ensure compliance with customer's and Arista best practices.
Interface with Arista Product Management (PM) and Systems Engineering (SE) to communicate customer requirements and influence the product roadmap.
Manage the upgrade and hardening of the Arista Fabric, including CloudVision (CVP/CVaaS).
Develop and support automation solutions using Arista python based APIs to streamline network operations.
Author Methods of Procedure (MoP), oversee complex change windows, and perform rigorous pre- and post-activity health checks.
Coordinate with Arista teams for Product Lifecycle Management, ensuring all hardware and software are within supported windows.
Lead advanced troubleshooting for hardware/software issues and act as the primary liaison for customer with the Arista Technical Assistance Center (TAC) to ensure rapid resolution of P1 and escalated cases.
Perform routine bug scrubs, impact analyses, and vulnerability assessments to create actionable patching and update plans.
Investigate critical incidents or issues and provide detailed RCA reports and remediation plans to customer leadership.
Partner with Arista SEs to plan and execute PoCs, demonstrating new features and modules to the customer.
Ensure all customer operations meet agreed-upon SLAs and timelines as defined in the customer's Statement of Work (SoW).
Generate and validate Daily, Weekly, and Monthly reports to provide visibility into network health.
Mentor new hires and conduct internal training sessions to ensure the team is proficient in the latest Arista features and fabric deployments.
Participate in advanced technical sessions hosted by Arista Professional Services, TAC and Engineering to maintain subject matter expertise.