Sr Resident Engineer - Meta

Hewlett Packard Enterprise • Sunnyvale, CA

1d • Remote

About The Position

This is a highly technical role that provides post-sales support for HPE’s Network Products. The Resident Engineer will work daily with the customer, either remotely or at the customer's location, and is expected to have expertise in Juniper/HPE products deployed or to be deployed within the customer’s service provider network, and to provide technical and operational support for network issues, ongoing certification, and testing efforts. Although a location in the San Francisco, California, or Denver, Colorado, area is preferred, a remote status with occasional travel will be considered for the right candidate.

Requirements

• Bachelor’s degree in engineering, computer science, or equivalent experience
• 7 years' experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.
• JNCIE/CCIE Service Provider or equivalent JUNOS CLI experience across MX, QFX, EX series
• Expert IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
• Routing protocol operation, migration, and scaling mechanisms
• Routing policies at BGP peering points
• VPNs and the associated tunneling technologies (MPLS, EVPN, L3VPN, VPLS)
• Ethernet switching and 802.1Q, QOS
• Software-Defined Networking (SDN)

Nice To Haves

• Strong interpersonal skills.
• Demonstrated ability to break down work activities to achieve project goals.
• Demonstrated ability to communicate project status and identify risk.
• The ability to work independently and to function in a team environment.
• Strong customer interface and presentation skills.
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Programming and scripting experience preferred (Python, Ruby, shell , awk , slax , etc.).
• Familiar with the operation of management tools and network analyzers.
• Trend analysis to help deliver more efficient solutions to the customer network.
• An understanding of the protocols surrounding IP service provider networks.
• Cloud architecture experience.
• Must understand BGP and route reflector topologies.
• Must be able to communicate effectively and technically with internal JTAC, escalation, and engineering teams.
• Must be able to communicate effectively with the customer.
• Scripting skills (Slax, Python, Ansible).
• Database experience a plus.

Responsibilities

• Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• Hold network information gathering workshops with the customer to understand the customer's existing network design and the technical requirements of new network designs.
• Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment, and help develop plans to implement and verify that they are operating correctly in the live network.
• Test patches and fixes to operating software, ensuring they are implemented and functioning correctly in the pre-production test network and then in the live network, as implementation plans dictate.
• Hold technology workshops with the customer to discuss equipment and network problems and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Support design and planning of Juniper MX, QFX, EX series, and associated solutions within the customer’s commercial network.
• Support ongoing efforts in defining best practice policies for Juniper/HPE product applications used by customers.
• Peer with other employees performing similar Resident Engineering roles, where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
• Develop secondary skills in other products in the HPE product portfolio.

Benefits

• Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development programs catered to helping you reach any career goals.
• Unconditional Inclusion, flexibility to manage our work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior