Resident Engagement Supervisor (Readvertisement)

Virginia Information Technologies Agency•Chesterfield, VA

4d•Onsite

About The Position

The Virginia Department of Juvenile Justice (DJJ) protects the public by preparing court-involved youth to be successful citizens. DJJ is committed to excellence in public safety by providing effective interventions that improve the lives of youth, strengthening both families and communities within the Commonwealth. We are hiring a Resident Engagement Supervisor who will be responsible for overseeing and guiding a team of Resident Engagement Coordinators, ensuring they effectively implement best practices in supervision, security, and treatment. Lead the daily facilitation and implementation of the facility-wide PBIS program which includes managing resident incentives, activities, and the incentive room. Enhance positive youth outcomes and uphold operational excellence.

Requirements

Experience supervising, coaching, and developing a team.
Considerable knowledge of the principles, techniques, and practices of safety, treatment, and management of services.
Considerable knowledge of security procedures, institutional policies, and their practical application in daily operations.
Experience supervising and interacting with at-risk or adjudicated youth.

Nice To Haves

Demonstrated experience with PBIS or similar behavior management systems.
Current certification in First Aid, CPR, and crisis intervention techniques (e.g. Handle with Care, CPI, PMCS), or ability to obtain within a specified timeframe.
Direct supervisory experience over staff in a correctional environment

Responsibilities

Appropriately monitors and reports timekeeping and leave records, and ensures appropriate notification of new hires, separating employees, and employees on extended leave of absence(s). Disciplinary actions are properly documented and reviewed. Interviewing, selection, and hiring of employees is conducted in accordance with policy and law; employees are oriented and trained to effectively accomplish their work.
Effectively manages costs for overtime, wage employment, and contractual services by maximizing the use of resources, scheduling effectively, and delegating and distributing workloads appropriately.
Observes the daily facilitation and implementation of the facility-wide PBIS program, ensuring its consistent application across all shifts and units. Coordinate various facility-wide activities and special programs designed to support and reinforce the PBIS framework and promote positive resident behavior. Monitor PBIS data, analyze trends, and recommend program adjustments to enhance resident engagement and behavioral outcomes.
Handle confidential and sensitive juvenile information in accordance with laws, policies, and DJJ guidance, including encrypting emails containing sensitive information.
Oversee and guide a team of Resident Engagement Coordinators, enhancing their skills in resident management, group facilitation, conflict resolution, and intervention techniques. Conduct regular performance evaluations, identify training needs, and facilitate professional development opportunities for the team. Manage staff scheduling, leave requests, and ensure adequate coverage for all engagement activities and PBIS implementation. Address staff conflicts and performance issues effectively and professionally, demonstrating patience and perseverance. Provide empathetic and emotionally stable support to both staff and youth, particularly during challenging situations.
Ensure Resident Engagement Coordinators consistently apply best practices in supervision, security, and management of services. Guide staff on the appropriate use of verbal and physical intervention techniques, ensuring proficiency and adherence to policy. Ensure staff maintain considerable knowledge of security procedures and actively contribute to maintaining a safe environment. Coordinate and collaborate with interdisciplinary team members to comprehensively deliver programming and integrate engagement strategies with individual treatment plans.
Review and evaluate records and reports prepared by RECs, ensuring accuracy, completeness, and compliance with documentation standards, demonstrating strong attention to detail.