Resident Engagement Specialist

Westminster Management•Dallas, TX

7d•Onsite

About The Position

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring. At Westminster, we pride ourselves on our four core values: Be Caring, Be Best in Class, Be Solution-Oriented, and Be Accountable. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the “4 Be’s”. Our team exemplifies what it means to live out these core values in our offices and at our communities day in and day out. Each new day is a learning experience at Westminster, whether it is the knowledge we bring, gain, or share during our journey together. Our team members are set up to aim beyond, achieve the utmost success, and for endless possibilities for growth. Come grow with us! POSITION SUMMARY The Amenity & Resident Engagement Coordinator is responsible for overseeing and enhancing the daily operations of the property's premium amenities while supporting and coordinating all aspects of residential life within the community. This combined role ensures that all amenities are well-maintained, fully operational, and provide exceptional experiences for residents. The position also works closely with residents to foster a welcoming atmosphere, engaging community events, and outstanding customer service. This role requires a detail-oriented individual with excellent communication and organizational skills, a passion for delivering elevated service, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Possesses at least a 4-year college degree.
5 years of relevant experience is required.
Previous experience in customer service, hospitality, property management, or a related field.
Experience managing or overseeing concierge or guest service staff is required.
Experience in the Real Estate/Property Management industry a plus.
All candidates must possess proficiency in reading and writing in the English language.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must possess strengths in verbal, technical and written communications; ability to adapt communications/presentations and deliver clear and concise reports and analysis to senior management.
Requires the ability to maintain data integrity and accuracy and use data to identify and solve problems.
Requires the ability to articulate ideas to both technical and non-technical audiences, particularly in the use of residential applications and smart home technology.
Requires ability to plan, organize, and prioritize multiple tasks within a defined time period.
Requires ability to model and describe leadership (integrity, drive, courage, and initiative) in personal and professional experiences.
Requires strong conceptual and analytical skills.
Requires excellent interpersonal skills.
Ability to function autonomously as well as part of a team.
Ability to meet deadlines and work in an evolving environment.
Maintain confidentiality of all company and resident information.
Maintain a clean and organized workspace.
Ability to work a flexible schedule, including evenings and weekends for resident events.
Ability to travel when required.
High proficiency in using Microsoft Office apps including Outlook, Word, Excel, PowerPoint, OneNote, and OneDrive/SharePoint.
Experience with collaboration apps including Teams, Zoom, and WebEx.
Experience with Apple iOS devices.
Proficiency with property management or customer relationship management software is a plus.
Strong organizational and multitasking skills, with an ability to manage multiple priorities in a fast-paced environment.
Excellent interpersonal skills and a passion for creating a welcoming and enjoyable resident experience.
Creativity and initiative in developing an engaged community with memorable events and experiences.
While performing the duties of this job, the employee is regularly required to handle, or feel objects, tools, or controls; and reach with hands and arms and to talk or hear.
The employee frequently is required to stand, walk, and sit.
The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell.
The employee must frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
Ability to walk up 3 flights of stairs, multiple times a day, 5,000 steps/day including in inclement weather.

Nice To Haves

Experience in the Real Estate/Property Management industry a plus.
Proficiency with property management or customer relationship management software is a plus.

Responsibilities

Oversee the daily operations of all residential amenities, including basketball court, co-working lounge (with coffee machine and PrintWithMe printer), indoor lap pool, spa services, and gym.
Ensure all amenities are clean, well-maintained, and fully operational at all times.
Schedule and supervise regular maintenance and inspections to ensure safety and functionality.
Collaborate with the maintenance team to address repairs or upgrades needed for any amenity areas.
Monitor inventory for necessary supplies (e.g., fitness equipment, cleaning materials, coffee supplies, printer paper/ink) and manage replenishment.
Serve as the primary point of contact for residents and guests, warmly welcoming them to the property and addressing inquiries, feedback, or concerns related to amenities and residential life.
Create a welcoming and inclusive atmosphere for all residents using the amenities and common areas.
Provide residents with information on how to maximize use of amenities, including rules and safety guidelines.
Provide personalized services such as cold towels poolside, distributing rock climbing harnesses, and ensuring all spaces are clean and ready for resident reservations.
Address resident complaints or concerns promptly and professionally, ensuring a positive resident experience.
Act as a liaison between residents and the property management team to coordinate service requests, maintenance needs, and other resident inquiries.
Plan, organize, and execute resident events that foster community engagement and enhance resident satisfaction.
Manage bookings and reservations for amenities, ensuring proper setup and resident satisfaction.
Coordinate with local vendors and partners to provide unique experiences for residents.
Oversee the concierge team, including scheduling, coordinating daily activities, and ensuring consistent, high-quality service delivery.
Train and mentor concierge staff to uphold the property's service standards, addressing any resident or guest concerns promptly and professionally.
Create and distribute event calendars, announcements, and other communications materials via email, application, and community boards.
Ensure that amenity hours and availability are clearly communicated through digital signage, property website, and resident newsletters.
Manage vendor relationships.
Ensure all amenities are in compliance with local health and safety regulations.
Monitor and enforce amenity rules and guidelines to ensure resident safety and a respectful atmosphere.
Work with the security team to monitor amenity usage, especially during peak times, to ensure safety and prevent misuse.
Ensure cleanliness and hygiene standards are upheld, especially in high-touch areas like the health club, pool, spa, bowling alley, and party room.
Oversee the operation and functionality of amenity-related technology, including the PrintWithMe printer, coffee machine, screening room equipment, bowling alley systems, and other equipment used in co-working, fitness, and entertainment spaces.
Ensure technology is updated and maintained regularly.
Coordinate with the Management Office and/or maintenance staff for any necessary upgrades or troubleshooting of equipment.
Log and maintain accurate records of resident interactions, event participation, resident profiles, and other relevant information to ensure all team members have a clear understanding of resident needs and preferences.
Utilize property management software to manage and track data.
Provide regular updates and reports on amenity usage, maintenance issues, and resident satisfaction to management.
Ensure the appearance and upkeep of communal areas to create a welcoming environment, coordinating with the property team to address any areas needing attention.