Resident Engagement Manager

Sienna Senior Living • Waterloo, IA

36d • CA$43,055 - CA$53,819 • Onsite

About The Position

Aspira Hygate Waterloo is seeking an exceptional individual to fill the role of Resident Engagement Manager. This pivotal management position is responsible for bringing the company's core values of positivity, accountability, community, and caring to life. The successful candidate will manage their department's budget and ensure their team delivers exemplary service, creating an enriching experience for both Team Members and Residents. This role oversees and promotes programs that foster joy and well-being among residents.

Requirements

• Possess a degree or diploma in a field related to aging and wellness, such as Gerontology, Kinesiology, Human Kinetics, Therapeutic Recreation, Leisure Studies, Health Promotion, or Health Sciences
• At least one year of experience in developing programs for seniors, whether in independent living, assisted living, or community center environments
• A minimum of one year in a management or supervisory role
• Certified, or willing to become certified within the first 60 days of employment, to teach group land fitness and aquatic fitness classes for seniors, as recognized by the organization
• Hold a valid driver's license, with the readiness to obtain a special class license within six months of employment if required, complemented by a clean driving record
• Currently certified in CPR and First Aid
• Certificate in Smart Serve/Serving It Right (or willingness and ability to obtain)
• Proficiency in Word, Publisher, PowerPoint, and Excel, as well as virtual technologies such as Zoom/Teams etc.
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check and Criminal Records Check

Nice To Haves

• Additional certifications (i.e. specialized fitness, dementia training etc.) considered a valuable asset

Responsibilities

• Enhance resident well-being, autonomy, and participation in community life
• Evaluate and enhance programs designed to increase resident involvement
• Ensure personal professional development and compliance with mandatory training and certifications for both oneself and the team
• Lead and improve the welcome program for new residents, facilitating their integration and sense of belonging within the community
• Build and maintain strong partnerships with local entities, vendors, and contractors to support and enrich resident engagement and wellness
• Record and document discussions during town hall and resident council meetings
• Create and distribute the monthly schedule of community events and a newsletter for residents and their families
• Develop and implement programs in line with guidelines and brand standards
• Grow and oversee a dynamic volunteer program for in-person and remote volunteers, including student internships

Benefits

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree