Resident Engagement Coordinator

CCI INC•Sacramento, CA

4d•$17 - $21•Onsite

About The Position

The Resident Engagement Coordinator serves as the primary point of contact for residents in our apartment community. This role is responsible for addressing resident concerns, facilitating communication between residents and management, and creating a welcoming and vibrant atmosphere by hosting engaging resident events. The ideal candidate is personable, proactive, and committed to enhancing the resident experience.

Requirements

High school diploma or equivalent required
Prior experience in customer service, hospitality, or property management is strongly preferred.
Excellent interpersonal and communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Proficient with Microsoft Office and property management software.
Ability to work flexible hours, including evenings and weekends, to accommodate resident events.
Positive attitude and commitment to providing exceptional service.

Nice To Haves

college coursework or degree in hospitality, communications, or related field preferred.

Responsibilities

Respond promptly and professionally to resident inquiries and concerns, providing solutions or directing them to the appropriate resources.
Plan, organize, and execute resident events and activities that foster community spirit and social interaction.
Serve as a liaison between residents and property management, ensuring clear and timely information flow about community updates and policies.
Address and resolve resident issues, complaints, and emergencies with empathy and efficiency.
Documenting and Tracking of property complaints via internal systems (Case Manager)
Greet residents and guests with a friendly demeanor, assist with package deliveries, and provide general concierge services.
Responsible for creating and distributing a monthly resident newsletter. This newsletter should include important community updates, upcoming events, resident highlights, maintenance schedules, and other relevant announcements. The goal is to keep residents informed and engaged, fostering a sense of community and transparency. Tasks include gathering content, collaborating with property management and residents for contributions, formatting the newsletter using appropriate software, and ensuring timely delivery via email or printed copies. Feedback from residents should be collected to continually improve the newsletter’s content and effectiveness.
Develop and manage event calendars, coordinate event logistics, and promote activities through various channels.
Maintain accurate records of resident interactions, event attendance, and feedback.
Prepare reports for management as needed.
Leasing, property tours and other duties as assigned.