RESIDENT DISTRICT MANAGER- CHARLESTON, SC

Compass Group•Charleston, SC

41d•$125,000 - $135,000•Onsite

About The Position

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. As a Resident District Manager (RDM), you will oversee a large, multi-outlet hospitality operation within a hotel or resort environment. You will act as the primary liaison for ownership and executive leadership while leading on-site teams and managing the overall guest experience. You will provide strategic direction to drive operational excellence, enhance guest satisfaction, and achieve financial performance goals in a fast-paced, service-driven setting.

Requirements

Bachelor’s degree with a minimum of three (3) years of leadership experience in hospitality, hotel/resort management, food & beverage, or guest services
Strong background in hotel or resort operations, with experience managing multiple service outlets or departments
Demonstrated success leading teams, delivering exceptional guest service, and driving financial performance
Strong business acumen with experience in revenue management, labor optimization, and cost control
Excellent leadership, communication, and organizational skills, with the ability to thrive in a dynamic, guest-focused environment
Proven ability to build a service-oriented culture and lead diverse teams with professionalism and resilience
Proficient in hospitality systems, POS platforms, and Microsoft Office Suite
Willingness to travel as needed

Responsibilities

Lead, manage, and inspire a diverse team across multiple hospitality outlets (e.g., restaurants, banquets, room service, and amenities), ensuring exceptional guest service and memorable experiences
Drive team performance and professional development while fostering strong relationships with hotel ownership, brand partners, and internal stakeholders
Achieve key performance indicators including guest satisfaction scores, revenue growth, profitability, safety, and employee engagement
Collaborate with property and regional leadership to share best practices, elevate service standards, mitigate operational risks, and strengthen culture
Make strategic, data-driven decisions balancing guest experience, operational efficiency, and long-term business objectives
Cultivate a culture of hospitality excellence, accountability, transparency, and continuous improvement
Ensure guest and client expectations are consistently met or exceeded, contributing to brand loyalty, repeat business, and contract retention
Identify opportunities to enhance revenue through upselling, cross-promotion, and innovative service offerings (e.g., events, experiences, premium services)
Oversee all operational areas including food & beverage, culinary, safety, marketing, and guest services
Maintain compliance with local, state, federal, and brand standards, including health, safety, and sanitation regulations
Conduct regular operational audits to ensure quality, consistency, and adherence to luxury or brand service standards
Champion talent development through training, coaching, performance evaluations, and succession planning
Own financial performance, including budgeting, forecasting, labor management, and cost controls, while maximizing profitability
Ensure consistent and equitable application of company policies, procedures, and service standards