Resident District Manager I - Tennessee Tech University

Compass Group•Cookeville, TN

9d•Onsite

About The Position

Working as a Resident District Manager (RDM) for Chartwells Higher Ed at Tennessee Tech University in Cookeville, TN you will manage a large multi-unit campus dining account that encompasses residential dining, retail food service, catering and concessions. You will serve as our point of contact for the client as well as lead the team within the account and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic campus environment while maintaining strong client relationships.

Requirements

Progressive leadership experience in contract food service in a higher education setting - 10 yrs preferred.
Prior Catering management experience.
Is well-versed in all aspects of foodservice management with a proven track record of success
Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
Champions the inclusion mindset, and is proactive, positive, professional, and resilient
Excellent computer skills and proficiency with Microsoft Office suite and POS software

Nice To Haves

Bachelor's degree

Responsibilities

Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the clients and community
Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
Fosters a culture of transparency, understanding, education, safety, and accountability at the account
Serves as the representative/brand ambassador of Compass within the district and community; attends key client and community events
Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed
Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of al policies and procedures