Resident Director

The Evergreen State College Portal•Olympia, WA

2d•Onsite

About The Position

The Resident Director (RD) role involves core responsibilities focused on crisis management, emergency response, RA staff management, community development, student care and conduct case management, and participation in the Residential and Dining Services Management Team. RDs provide individual advising, crisis intervention, and referrals to campus and community resources. They are responsible for supporting residents with medical/mental health concerns and collaborating with various external agencies. A key aspect of the role is serving on an on-call rotation to provide emergency support for RAs and residents. The RD also manages and develops RA staff through supervision, evaluations, and training, fostering a positive and supportive living environment. This includes guiding RAs in community building, facilitating discussions on sensitive topics, and managing a discretionary budget. In student care and conduct, RDs manage cases, review reports, implement sanctions, and ensure due process and privacy. They also play a role in the selection, training, and ongoing development of RA staff and actively participate in departmental meetings and initiatives. Additional duties may include operating a college vehicle and serving on committees.

Requirements

Bachelor’s degree (completed by the first day of employment).
One academic year of experience working with college students.

Responsibilities

Provide individual advising to residents and staff and make referrals to appropriate campus and community resources.
Provide crisis management and conflict management assistance for residents.
Support and refer residents with medical/mental health concerns to appropriate services.
Collaborate with law enforcement, fire safety, emergency medical, emergency response, Student Wellness Services, and Thurston County mental health services.
Maintain ongoing communication with RAD management, affected student staff, individual students, and appropriate authorities during crisis situations.
Provide appropriate documentation of crisis events and incidents.
Serve as a member of the RD on-call rotation, triaging student concerns and providing backup and emergency support for RAs and residential community members.
Serve as departmental representative when on duty and exercise independent judgment with response and communication.
Work in collaboration with Police Services to manage student concerns.
Respond to questions and concerns raised by residents’ parents/family members/emergency contacts as allowable by FERPA.
Engage in timely communication with RAD leadership regarding situations arising with residents, student staff, and facilities.
During major emergencies, serve as the Residential and Dining Services operations representative to provide leadership for the residential community.
Provide support, supervision, and leadership for RA staff through weekly individual meetings, ongoing evaluations, regularly scheduled staff meetings, and in-service training.
Promote and facilitate the establishment of a purposeful, just, sustainable, and secure living environment for residents.
Ensure RA staff actively participate in developing lines of communication with each resident and support the development of a positive community.
Supervise RA staff to communicate and interact with each resident using an intentional conversation model.
Supervise RA staff using the engagement model in the promotion of educational, recreational, and social opportunities.
Support RA staff in having conversations and discussions with residents about race, religion, culture, nationality, gender, gender identities, class, and other areas where marginalization can occur.
Supervise RA staff to encourage residents’ self-responsibility, while honoring the philosophy of the Evergreen Social Contract and RAD Policies.
Manage discretionary budget ensuring appropriate use and record keeping.
Maintain ongoing written individual performance assessments for assigned RA staff, ensure appropriate accountability.
Proactively educate students regarding available on and off campus resources and relevant RAD, college, state, and federal policies and procedures.
Ensure that assigned care and conduct cases are addressed appropriately and in a timely manner.
Review care and conduct reports and duty logs daily, provide appropriate updates to senior staff, follow-up with on-call staff, ensure documentation, and follow through with appropriate case completion.
Address student conduct matters as they arise and/or make referrals to RAD/Student Rights and Responsibilities leadership.
Ensure that RA staff document student care reports and follow-through with assigned care case check-ins.
Manage the implementation of conduct sanctions, up to and including probation, accurately and expediently.
Ensure students’ privacy is maintained for all care and conduct cases/reports.
Ensure due process is followed in conduct meetings, sanctions, and processing of administrative paperwork.
Participate in the selection, training, and development of RA staff.
Provide ongoing RA staff development and take an active role in planning and facilitating training; evaluate RA training needs.
Attend and participate in weekly meetings, including Residence Life Staff meeting, residential care/conduct meeting, RA In-services/Staff Meetings, Res Life/Facilities team meeting, as well as monthly departmental and quarterly divisional meetings and retreats.
Provide written quarterly evaluations of assigned RAs.
Maintain regular office hours and be readily available for residents, staff, and other members of the Evergreen community.
Assist in implementing conduct-related and unregistered student intervention, follow-up, and evictions/lock-outs if necessary.
Contribute to RAD communications and publications, as needed.
May serve on committees, as assigned.
Operate college vehicle to pick up programming materials/supplies and transport equipment and/or materials from off campus for on-campus programming.
Perform other duties as assigned.