Resident Coordinator - Affordable Housing
About The Position
The Resident Coordinator is the first point of contact for residents and the operational support anchor for the on-site team. This role supports leasing, move-ins, recertifications, and resident communications while learning the full operations of an affordable housing community. This position is intentionally designed as a developmental role, with a typical path to Assistant Business Manager in 12 to 18 months based on performance and competency milestones. The Resident Coordinator is expected to be a friendly, detail-driven professional who juggles priorities with precision and is ready to grow into property management leadership. They should be a team-oriented problem solver who produces polished work, moves fast without losing accuracy, and genuinely enjoys helping people.
Requirements
- Passion for housing and the mission of providing quality homes
- Strong interpersonal skills: patient, kind, empathetic, and an active listener
- Highly detail-oriented with excellent organizational skills
- Ability to remain calm, professional, and solutions-focused under multiple competing priorities
- Desire to grow into a management role with mentorship and training
Nice To Haves
- Previous property management experience helpful but not required
- Prior exposure to affordable housing (LIHTC, Section 8, or similar) is a strong plus, and a foundation you'll build on quickly in this role
- Bilingual (Spanish, Somali, or Hmong) a plus
Responsibilities
- Serve as the first point of contact for residents with patience and professionalism; actively listen, problem-solve, and build a welcoming community culture.
- Maintain precise resident files, records, and responsiveness in Yardi CRM; track work orders, renewals, and notices; support leasing, move-in, and recertification processes with accuracy.
- Walk the property exterior regularly, document and communicate issues, and ensure adherence to SAIL Standards.
- Coordinate with maintenance, compliance, and leadership to resolve issues efficiently; take on progressive responsibilities toward promotion to Assistant Business Manager.
Benefits
- Medical, dental, vision, 401(k), paid time off, MN Earned Sick and Safe Time
- Structured mentorship and hands-on training in affordable housing compliance (LIHTC, 4D)
- A clear, milestone-based path to Assistant Business Manager
- A disciplined, process-driven environment where precision and curiosity are recognized
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
