Resident Connection Concierge-Parkwood Place Independent Living, Elkin, NC, PRN

Advocate Health and Hospitals Corporation • Elkin, NC

46d • Onsite

About The Position

Parkwood Place Independent Living Facility provides convenience, 24/7 security, and amenities to a senior retired population in Elkin, NC. This facility is unique to other independent living facilities in that they are not owned by a chain but partnered with Hugh Chatham Health, and now Atrium Health. Come join the family and find your work home at Parkwood Place!

Requirements

• High School Diploma or GED required.
• Medical, secretarial, and customer service experience required.
• 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls required.
• Demonstrates adherence to minimum position quality metric goals for 6 consecutive months prior to consideration.
• Must be comfortable working with seniors and making decisions.
• Must have intact senses of sight, hearing, and touch.
• Must be able to speak and articulate clearly.

Nice To Haves

• Associates degree in healthcare related field preferred.
• Experience as CMA/RMA, MOA or in a call center environment preferred.
• Completion of Patient Concierge training as nominated by manager required.
• One year in a Patient Connection Specialist position with meeting all quality and patient experience targets required.

Responsibilities

• Work with clinicians and third parties to reach resolution of complex and escalated issues and resident needs.
• Assists with education and training needs of teammates.
• Exemplifies concierge level customer service.
• Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.
• Maintains expert working knowledge of database applications while ensuring resident privacy.
• Works as a team player, while consistently achieving departmental goals and metrics.
• Facilitate resident requests in a safe manner.
• Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED