Resident Care Manager

Kisco Senior Living•Walnut Creek, CA

4d•$70,000 - $80,000•Onsite

About The Position

The Resident Care Manager directs, coordinates, and supervises care services provided by care associates for the residents within the Assisted Living Department. Responsible for ensuring exemplary service is delivered with integrity, dignity, and compassion. May be responsible for medication control and coordination with physicians to ensure care and medications are delivered as directed. Responsible for the delivery of high-quality care by encouraging independence and ensuring each resident’s physical, social, cultural, psychosocial and intellectual well-being.

Requirements

High school graduate required
One to three years’ experience working in senior care
Must have or be able to obtain the appropriate State license required by law if required
CPR Certified preferred
Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom
Ability to work a flexible schedule, including weekends and holidays as needed

Nice To Haves

Previous supervisory experience preferred
College course work preferred
Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN) is preferred

Responsibilities

Monitoring and evaluating assigned residents and regularly assess levels of care, whenever there is a change in condition and/or to determine whether a resident is no longer appropriate for the setting, notifying Assistant Living Director as required
Assisting residents with simple requests as needed or finding appropriate associate to assist
Learning and understanding resident preferences for opportunities to provide exemplary customer service, exceed resident expectations and enhance resident satisfaction
Effectively supervising departmental operations as directed on a day-to-day basis under the guidance of the department director or Executive Director
Responding in a tactful and timely manner to all residents, family members and/or staff
Supervising resident medication programs
Monitoring all physician orders and ensures they have been followed timely and accurately
Familiarity with medical terminology necessary in the delivery of care services to residents
Interfacing with physicians, care providers, and outside health services pertaining to the resident’s needs (i.e., hospital, outpatient service, home health, therapies, etc.)
Reviewing resident reports and documentation and ensures all care services have been delivered at each shift and notifies Assisted Living Director of any changes in a resident’s condition or needs
Assessing residents utilizing the company’s resident care software system
Managing or assisting with any emergency situations responsibly and calmly until aid arrives
Assisting with scheduling for Care associates or care conferences
Communicating the company vision and strategy to create alignment between daily activities and company strategy
Managing direct reports schedules and time-cards as necessary
Reviewing payroll documentation to minimize missed punches, monitor overtime, and manage labor costs
Working as part of the team within the department and across the community
Conducting and/or assisting with regular staff and daily stand-up meetings
Planning, preparing, and monitoring daily work schedules to meet labor targets
Planning and preparing assignment sheets for Resident Assistants
Managing own and team’s resident confidentiality and privacy at all times
Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
Interviewing, hiring, training, managing, and retaining highly effective associates and create a culture of associate engagement
Coaching, mentoring, team-building, performance management, recognition, and professional development of associates
Identifying and developing top talent for future succession opportunities
Setting example and expectation of open and honest communication with and between all associates
Taking a pro-active approach to look for ways to increase efficiency and potentially reduce costs to support continuous improvement
Ensuring regulatory compliance and reporting any issues or concerns immediately to Assisted Living Director and Executive Director
Ensuring team’s adherence to all regulations, laws and Kisco standards, including the Associate Handbook
Understanding, supporting and assisting as needed in the community sales process
Performing other related duties as required