Resident Care Manager

All Seasons • Ann Arbor, MI

12d • Hybrid

About The Position

Beztak Senior Living is seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence. The Resident Care Manager partners with the Assisted Living Director to organize and oversee Assisted Living operations within the community. This role involves maintaining professional communication with residents and family members, addressing concerns, participating in resident assessments and care planning, and ensuring compliance with state regulations and company policies. The Resident Care Manager also supports staff, assists with community appearance and repairs, handles emergencies, and maintains infection control practices. Additionally, this role involves administrative duties, collaboration with the Assisted Living Director on hiring and training, and participation in quality assurance activities.

Requirements

• Minimum of three years of experience in a senior living community or related field.
• Must hold and maintain current Basic Life Support (BLS), CPR, and First Aid certification from an accredited provider, such as the American Red Cross or American Heart Association.
• Thorough understanding of regulations related to community operations.
• Excellent verbal, written, and listening skills.
• Candidates must be willing and able to drive for work-related purposes as needed.
• Must be able to perform essential functions of the position, with or without reasonable accommodation.
• Criminal background checks, fingerprinting (where applicable) and drug testing.
• Florida applicants: Level 2 ACHA requirements.
• Arizona applicants: Fingerprint clearance card, TB test and clear the Adult Protective Services registry.
• Michigan applicants: TB test and complete fingerprinting.

Nice To Haves

• Licensed Practical Nurse (LPN) preferred.

Responsibilities

• Maintains consistent, professional communication with residents and family members to provide prompt and courteous resolution of concerns.
• Addresses resident concerns and requests in a timely manner, in coordination with the Assisted Living Director, to support resident satisfaction.
• Participates in pre-admission screening, service planning, and ongoing resident observations in accordance with state regulations and company policy.
• Ensures current resident files, including care and service plans, are properly maintained.
• Collaborates with the Assisted Living Director to coordinate all aspects of Assisted Living operations and meet or exceed state regulations.
• Observes and reports changes in resident condition to licensed clinical personnel, physicians, and the resident’s responsible party, as appropriate.
• Supports the Assisted Living Director in achieving acceptable results from state and other regulatory agencies.
• Assists the Assisted Living Director with hiring decisions, training, performance coaching, and providing disciplinary input for department team members.
• Provides support to staff and encourages teamwork. Leads by example in creating a harmonious work environment.
• Assists the Assisted Living Director in maintaining the community’s appearance and coordinating repairs.
• Ensure all administrative paperwork is accurate, complete, and submitted in a timely manner.
• Ensures proper response to and handling of all community emergencies with staff.
• Maintains good infection control practices as required by policy.
• Collaborates with the Assisted Living Director to complete resident assessments, care planning, and ongoing service plan reviews.
• Assists the Assisted Living Director with staffing coordination, including schedule management, coverage, overtime monitoring, and staffing plan support.
• Routinely audits resident records, care plans, medication documentation, incident reports, and regulatory compliance.
• Coordinates caregiver orientation, continuing education, and competency development.
• Participates in incident review, quality assurance activities, and survey readiness.
• Partner with Assisted Living Director to lead care conferences and communicate with residents and families regarding changes in care needs.
• Represents the company in a professional manner at all times.
• Operates a company vehicle or personal vehicle, as required, to perform job duties.
• Works in a high-pressure environment, interacts with difficult customers and vendors, handles urgent matters, resolves conflicts, and demonstrates effective interpersonal skills.
• Maintains confidentiality of resident, employee, and community information in accordance with HIPAA and company policies.
• Shares on-call and staff scheduling responsibilities with the Assisted Living Director to ensure 24/7 coverage of Assisted Living operations, including weekends and holidays.

Benefits

• 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
• Generous Paid Time Off
• Paid company holidays
• A “Float” Holiday
• Life Insurance, provided at no cost to the employee
• Five medical plan options – several including a Health Savings Account with an employer contribution
• Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
• Employee Referral Program
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed