Resident Care Manager (RN Required)

Kisco Senior Living•, DC

5d•$85,000 - $95,000•Onsite

About The Position

The Resident Care Manager at The Fitzgerald directs, coordinates, and supervises care services provided by care associates for the residents within the Assisted Living Department. This role is responsible for ensuring exemplary service is delivered with integrity, dignity, and compassion. The position may involve medication control and coordination with physicians to ensure care and medications are delivered as directed. The Resident Care Manager is responsible for the delivery of high-quality care by encouraging independence and ensuring each resident’s physical, social, cultural, psychosocial, and intellectual well-being.

Requirements

DC RN License Required
High school graduate required
RN
One to three years’ experience working in senior care
Must have or be able to obtain the appropriate State license required by law if required
CPR Certified preferred
Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom
Ability to work a flexible schedule, including weekends and holidays as needed

Nice To Haves

Previous supervisory experience preferred
college course work preferred

Responsibilities

Monitoring and evaluating assigned residents and regularly assessing levels of care, whenever there is a change in condition and/or to determine whether a resident is no longer appropriate for the setting, notifying Assistant Living Director as required.
Assisting residents with simple requests as needed or finding appropriate associate to assist.
Learning and understanding resident preferences for opportunities to provide exemplary customer service, exceed resident expectations and enhance resident satisfaction.
Effectively supervising departmental operations as directed on a day-to-day basis under the guidance of the department director or Executive Director.
Responding in a tactful and timely manner to all residents, family members and/or staff.
Supervising resident medication programs.
Monitoring all physician orders and ensuring they have been followed timely and accurately.
Interfacing with physicians, care providers, and outside health services pertaining to the resident’s needs (i.e., hospital, outpatient service, home health, therapies, etc.).
Reviewing resident reports and documentation and ensuring all care services have been delivered at each shift and notifying Assisted Living Director of any changes in a resident’s condition or needs.
Assessing residents utilizing the company’s resident care software system.
Managing or assisting with any emergency situations responsibly and calmly until aid arrives.
Assisting with scheduling for Care associates or care conferences.
Communicating the company vision and strategy to create alignment between daily activities and company strategy.
Managing direct reports schedules and time-cards as necessary.
Reviewing payroll documentation to minimize missed punches, monitor overtime, and manage labor costs.
Working as part of the team within the department and across the community.
Conducting and/or assisting with regular staff and daily stand-up meetings.
Planning, preparing, and monitoring daily work schedules to meet labor targets.
Planning and preparing assignment sheets for Resident Assistants.
Managing own and team’s resident confidentiality and privacy at all times.
Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
Interviewing, hiring, training, managing, and retaining highly effective associates and creating a culture of associate engagement.
Coaching, mentoring, team-building, performance management, recognition, and professional development of associates.
Identifying and developing top talent for future succession opportunities.
Setting an example and expectation of open and honest communication with and between all associates.
Taking a pro-active approach to look for ways to increase efficiency and potentially reduce costs to support continuous improvement.
Ensuring regulatory compliance and reporting any issues or concerns immediately to Assisted Living Director and Executive Director.
Ensuring team’s adherence to all regulations, laws and Kisco standards, including the Associate Handbook.
Understanding, supporting, and assisting as needed in the community sales process.
Performing other related duties as required.