Resident Care Manager

Volunteers of America Los Angeles•Woodland Hills, CA

8d•Onsite

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. The Resident Care Manager I advocates for residents and provides intensive care and intensive case management services to eligible clients, meeting participants at least weekly. The Resident Care Manager is the primary point of contact to coordinate services and care for assigned clients. Each Resident Care Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Bachelor's degree in Social Work, Mental Health or other related discipline, OR Two (2) years of experience providing direct mental health services or ICMS
Minimum one (1) year of experience working with homeless individuals
Have experience working with participants with mental illness, chronic health issues, and substance use disorders

Nice To Haves

Bachelor�s Degree (Social Work, Social Services, public administration, public health or related field)
HMIS Navigation

Responsibilities

Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
Assess barriers facing the clients and develop a case plan.
Coordinate individualized planning with clients to meet short- and long-term needs.
Provide service linkages and support systems to ensure identified needs are met.
Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.
The Resident Care Manager I shall coordinate the participant care in collaboration with the participant, and all members of the participant care team (e.g., primary care physician, mental health service provider, substance use disorder service provider, ECM providers, housing navigators, street outreach case managers, family members, etc.) and support the day-to-day operations of the Community by performing the following duties:
Works with Community Property Management to provide service linkages and support systems to residents to assure individual needs are met
Maintains daily contact to identify new and ongoing service needs
Coordinates access to supportive services including, but not limited to, health services, medical appointments, and crisis intervention, as needed
Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment
Assessment: through individual meetings on a regular basis and as part of Intensive Case Management team develop a detailed plan of action to meet the clients needs and find the necessary resources to meet client goals
Coaching and Social Support � accompany participants to activities and services
Coordinate Case Management as part of team, connecting participants to appropriate services
Advocacy for participants before other agencies/community settings
Capacity Building � motivating participant progress
Coordinate the participant care in collaboration with the participant, and all members of the participant care team
Other duties as required and may be subject to change
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities