Resident Care Liason

Bridge Rehabilitation Inc • De Soto, MO

22d

About The Position

Stonebridge at Desoto is seeking a Resident Care Liaison (RCL) for its Physical Therapy Department. The RCL connects residents and families with facility staff and the rehabilitation department, promoting resident engagement and supporting communication and coordination of therapy services. The position helps residents and families understand the benefits of rehabilitation and works closely with the Director of Rehabilitation (DOR), therapy team, nursing staff, and facility leadership to support resident satisfaction, therapy participation, and continuity of care. It is suited to a licensed Physical Therapist Assistant or Occupational Therapy Assistant who enjoys building relationships, educating residents and families, and supporting quality rehabilitation services.

The RCL supports communication, resident engagement, and coordination of rehabilitation services. Clinical care, treatment recommendations, changes to therapy plans, and clinical decision-making must remain within the individual’s authorized scope of practice and comply with applicable state licensure requirements and facility policies.

Requirements

• Current, valid state license as a Physical Therapist Assistant (PTA) or Occupational Therapy Assistant (COTA/OTA).
• Strong communication, interpersonal, and relationship-building skills.
• Ability to work collaboratively with residents, families, clinical teams, and facility leadership.
• Excellent organizational, problem-solving, and follow-up skills.
• Compassionate, resident-focused approach with a commitment to quality care and service.
• Ability to maintain confidentiality and comply with applicable healthcare regulations and facility policies.
• Clinical care, treatment recommendations, therapy-plan changes, and clinical decision-making must remain within the individual’s authorized scope of practice and applicable state licensure requirements.

Nice To Haves

• Experience in skilled nursing, rehabilitation, assisted living, or another healthcare setting is preferred.

Responsibilities

• Build positive relationships with residents and families, answer general questions about therapy services, and help promote a welcoming rehabilitation experience.
• Collaborate with the Director of Rehabilitation and therapy team to support resident participation, coordinate communication, and identify opportunities to improve the resident experience.
• Explain the purpose and general benefits of physical and occupational therapy, encourage participation in prescribed rehabilitation programs, and reinforce education provided by licensed clinicians.
• Serve as a liaison among residents, families, therapy staff, nursing, and facility leadership to help address concerns and facilitate timely communication.
• Help identify barriers to therapy participation, communicate resident concerns to appropriate clinical team members, and support initiatives that improve satisfaction and engagement.
• Participate in appropriate care conferences, resident meetings, and interdisciplinary discussions as requested.
• Maintain appropriate records of resident and family interactions, follow-up activities, and other assigned administrative responsibilities in accordance with facility policies.
• Assist in identifying opportunities to improve therapy communication, resident engagement, and coordination between rehabilitation and other departments.
• Promote the rehabilitation department’s services and value while maintaining professionalism, confidentiality, and compliance with facility policies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed