Resident Assistant - St. Johns River State College

Capstone on Campus Management LLC•Palatka, FL

2d•Onsite

About The Position

The Resident Assistant (RAs) are live-in student staff committed to the personal and academic success of residents within the community. The Resident Assistant position will provide administrative assistance with Residence Life, Facilities, Operations, and provide on-call emergency services. This will require participating in and supporting community operations (i.e., move-in, move-out, facility tours, and turn).

Requirements

High school diploma.
Current student at St Johns River State College.
Maintain a minimum 2.5 GPA.
Must have lived on campus for at least one semester.
Maintain full-time enrollment and “good standing” with St Johns River State College.
Demonstrate proficiency in verbal communication.
Possess strong customer service skills.
Must have troubleshooting and diagnostic skills.

Responsibilities

Identify residents and know where they live within the first three weeks of the semester.
Notify supervisor of roommate conflicts immediately and assist with roommate mediation sessions/contracts.
Be available to residents and maintain a high level of visibility in the buildings and community.
Encourage residents to take responsibility for incidents and events in the community.
Maintain a positive building community through open communication and programming.
Identify and assist residents with personal, academic, wellness, or other special issues.
Respond and report behavior that is inappropriate / discriminatory / harassing in nature (racial, ethnic, religious, ability, gender, and/or sexual identity).
Interpret and enforce community and institution regulations and policies.
Learn and implement building-wide emergency response procedures.
Complete and submit Incident Reports as well as duty logs following each duty shift.
Respond to situations needing attention.
Observe residents who identify emotional, relationship, psychological, academic or social problems. Intervene appropriately or report as needed.
Coordinate and complete social or educational programs once a month which follow programming curriculum.
Encourage and involve residents to develop and implement programs.
Complete and submit a Program Proposal and flyer for program by given deadline.
Evaluate and complete Program Evaluation within 24 hours of program completion.
Assist with room condition assessments prior to Move-In and after Move-Out each semester.
Assist with the opening and closing of the buildings.
Conduct health, safety, and maintenance inspections each semester and follow-up accordingly.
Report maintenance concerns for your floor and the buildings.
Complete other facility management responsibilities as assigned.
Participate in training and administrative tasks which occur prior to classes beginning and after classes end.
Maintain confidentiality at all times.
Perform administrative duties in a thorough and timely manner, including, but not limited to incident reports, occupancy checks each semester, damage billing, surveys, and reporting of maintenance issues.
Participate in RA selection, Move-in/Move-out, RA Training, any Open Houses, Homecoming and other events as assigned.
Attend all in-services, meetings, and events as assigned. This will generally include bi-weekly meetings with supervisor and weekly staff meetings.
Answer incoming office calls professionally.
Distribute resident packages, as needed.
Assist residents with lock-outs and work order requests.
Adhere to employment schedule and dress code.
Enforce policies and procedures of the community including campus, state and federal laws/regulations.
Other tasks as assigned.
Staff coverage/duty will be required during academic calendar break periods (holidays and extended time).
Participate in an on-call duty rotation with RA staff after business hours and on weekends (requires walking through all buildings and holding/responding to a duty cell phone overnight).