Resident Assistant (Houseperson) - Part Time
About The Position
We invite you to join the world of luxury hospitality at Fairmont Heritage Place, At Nature's Door, as our new Resident Assistant. Reporting to the Engineering Supervisor, the Resident Assistant delivers exceptional service that enhances the ownership experience at Fairmont Heritage Place, At Nature’s Door. Provide professional, friendly, and engaging service to Owners, Guests, and colleagues. Respond promptly to Owner and Guest requests, ensuring a high standard of service and follow-up. Assist the maintenance team with minor service and repair duties of homes and public areas. Maintain cleanliness of all public areas including the lodge, health club, change rooms, washrooms, and pool area. Maintain appropriate linen and supply inventory. [Winter] Assist with snow removal and ensure parking lots driveways and walkways are kept safe and clear of snow. Monitor home and supply inventories and assist with purchasing and inventory control. Provide transportation for Owners and Guests using a company vehicle as required. Comply with Fairmont Hotels & Resorts policies and procedures.
Requirements
- Service focused behavior is essential.
- Ability to work well under pressure in a fast paced environment.
- Excellent communication skills and a professional presentation.
- Class 5 BC Driver's License in good standing.
- Physically able to lift up to 50lbs and work outdoors in all weather conditions.
- Comfortable using smartphones and tablets for work orders, inspections and communication.
- Ability to work effectively both independently and as part of a team while managing competing priorities.
- Highly responsible & reliable.
- Excellent attention to detail and a proactive approach to problem solving.
- Secured Sea to Sky area housing.
- Access to a personal vehicle is recommended.
- Current Canadian work authorisation.
Nice To Haves
- Previous experience in property maintenance, facilities, hospitality or a related trade is an asset.
Responsibilities
- Provide professional, friendly, and engaging service to Owners, Guests, and colleagues.
- Respond promptly to Owner and Guest requests, ensuring a high standard of service and follow-up.
- Assist the maintenance team with minor service and repair duties of homes and public areas.
- Maintain cleanliness of all public areas including the lodge, health club, change rooms, washrooms, and pool area.
- Maintain appropriate linen and supply inventory.
- Assist with snow removal and ensure parking lots driveways and walkways are kept safe and clear of snow.
- Monitor home and supply inventories and assist with purchasing and inventory control.
- Provide transportation for Owners and Guests using a company vehicle as required.
- Comply with Fairmont Hotels & Resorts policies and procedures.
Benefits
- Work-life balance with unparalleled access to the outdoors right outside the door.
- Incredible team culture with many engagement opportunities.
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning & Development programs. Ie. First Aid, Pool Certification, etc.
- Opportunity to develop your talent and grow within your property and across the world!
- Stable year-round employment at one of Whistler’s premier residential properties.
- Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
