Resident Assistant

Providence House•Shreveport, LA

6d•Onsite

About The Position

The Resident Assistant (RA) serves as the frontline residential operations professional responsible for maintaining safety, structure, accountability, and operational continuity within Providence House. This position ensures proper room turnover readiness, accurate meal monitoring, consistent building walkthroughs, and detailed documentation to support compliance and quality assurance. The RA plays a critical role in reinforcing program expectations and maintaining a stable environment that promotes resident success and housing readiness. All Providence House employees are expected to embody the organization’s mission — to move families from homelessness to independence — and demonstrate the core values of compassion, accountability, excellence, and collaboration in all aspects of their work.

Requirements

Must be able to work a flexible schedule.
Must be able to work weekends and holidays.
Must be able to work extra time beyond regular working hours.
Must be able to lift up to 25 pounds.
Must be able to stand for extended periods.
Must be able to walk for extended periods.
Must be able to climb stairs.
Must be able to bend and stoop.
Must be able to work in a fast-paced, hands-on environment.
Must have compassion, professionalism, and a strong commitment to serving others.
Must be dedicated, adaptable, and passionate about making a difference in the lives of families in our community.

Responsibilities

Conduct and document scheduled building walkthroughs each shift.
Ensure room turnovers are completed within 24 hours and meet readiness standards.
Monitor safety conditions and address environmental concerns immediately.
Track and document meal distribution accurately during assigned meal times.
Submit maintenance requests promptly to preserve facility standards.
Reinforce residential guidelines and program participation expectations.
Monitor chore completion and resident compliance with assigned responsibilities.
Provide trauma-informed redirection and conflict resolution.
Communicate concerns to Case Managers and leadership promptly.
Complete comprehensive shift reports before shift conclusion.
Document incidents, safety concerns, inspections, and resident interactions.
Ensure continuity of care through detailed cross-shift communication.
Maintain audit-ready documentation at all times.