Resident Assistant - Full-Time

Miriam's Kitchen • Washington, DC

11h • $23 - $25 • Onsite

About The Position

The Resident Assistant serves as a member of an interdisciplinary team that advocates for and supports residents of E Street. This essential staff role helps ensure building safety, enforce program rules, participate in emergency response, and coordinate with case managers so residents receive needed case management services.

The position is part of Miriam’s Kitchen’s Bridge Housing program, a non-congregate bridge housing program intended to help residents move to permanent housing within 3–6 months. The program can serve up to 190 residents and is open 24/7. Residents primarily stay in semi-private, dormitory-style rooms; the program serves adults of all genders who are referred through city systems.

This is an in-person, on-site position at 25 E St NW, Washington, DC. The available schedule is Tuesday through Saturday, 3 p.m. to 11 p.m.

Requirements

• High school diploma or equivalent.
• Familiarity with the homeless services and housing landscape in Washington, DC.
• Strong interest in and commitment to ending chronic homelessness in DC.
• Strong communication skills and a sense of boundaries.
• Understanding of the structural and systemic causes of homelessness.
• Ability to lift and/or carry up to 25 pounds, with or without reasonable accommodation.
• Ability to walk throughout the facility for an 8-hour shift and frequently climb stairs, with or without reasonable accommodation.
• Comfort operating computers, entering information into a database, and documenting case notes.
• Prior experience in services related to homelessness, mental health, substance use, HIV/AIDS, and/or case management, with the ability to connect with individuals experiencing mental health and substance use challenges.
• Flexibility, openness, and comfort working in a fast-paced environment with residents of diverse backgrounds and lived experiences.

Nice To Haves

• Proficiency in Spanish.

Responsibilities

• Develop positive rapport with each resident through routine contact and communication.
• Provide roving coverage throughout the facility.
• Complete care coordination tasks, including referrals for services and residency forms.
• Assist with implementing case plans and document client interactions in HMIS.
• Immediately report serious incidents, allegations, and sensitive program information to the Operations Manager.
• Complete incident reports.
• Work with the case management team to ensure required service delivery is documented and identify strengths and weaknesses in data entry and quality.
• Respond to immediate client needs, help de-escalate crises and resolve conflicts, and enforce program rules.
• Conduct room inspections according to program rules to ensure cleanliness.
• Participate in program team, staff, and supervision meetings as required or requested by contracts.
• Build and maintain quality working relationships with colleagues and internal and external stakeholders.
• Participate in program quality-improvement activities to improve policies, procedures, and client and program outcomes.
• Attend all required trainings under contract requirements.
• Adhere to agency policies and procedures.
• Perform other duties as assigned.

Benefits

• For full-time employees: 100% employer-paid medical, dental, and vision insurance.
• For full-time employees: generous medical coverage for dependents.
• For full-time employees: 100% employer-paid short-term disability, long-term disability, and life insurance.
• For full-time employees: employer retirement contributions.
• For all team members: generous annual paid leave based on hours worked.
• For all team members: annual professional development funds.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED