PSH Resident Assistant

Volunteers of America Upstate NY•Rochester, NY

18h•Onsite

About The Position

Make a difference in a family’s life! Volunteers of America Upstate New York continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.

Requirements

High School diploma or GED equivalent required
One year previous experience in Human Service, Residential, Security or equivalent combination of education and experience
Strong interpersonal communication skills
Proficient in Microsoft Office
Current Red Cross First Aid training certificate is required within the first two weeks of hire unless otherwise indicated

Responsibilities

Complete Intakes and checkouts in accordance with program procedures for residents entering or leaving the facility
Thoroughly document any shift or client observations/activities as outlined per communication log procedures
Maintains record-keeping responsibilities including client census and database system.
Works closely with residents to assure effective communication between residents and program staff
Helps residents understand and follow policies and program rules
Promotes the protection and safety of residents, staff and site including ensuring rounds are completed and cameras are monitored.
Provides crisis intervention and conflict management to residents.
Conducts hourly rounds, inspections and overnight visual checks (if working the overnight shift) to ensure presence of residents.
Performs laundry, room preparation, and housekeeping tasks, if needed
Reports any issues or concerns to supervisor in accordance with divisional guidelines
Ensures the accuracy of records and logs in accordance with regulatory and agency guidelines.
Responsible for completing all duties and responsibilities of the RA role while on shift
Notifies Supervision of any emergency situations immediately.
Reports to Supervision any serious incidents or violations.
Visually verify presence of all clients as well as ensuring accurate documentation of the presence of all residents by completing sign in/out sheets.
Maintains safety and organization cleanliness of residence during shift
Acts as a liaison with residents, outside agencies and staff within Volunteers of America of Western New York, Inc. guidelines
Attend staff meetings and trainings as assigned