Resident Assistant, Full-Time

ACTS • Triangle, VA

6d • Onsite

About The Position

The FT Resident Assistant, Domestic Violence and Sexual Assault Services will support the programs of ACTS that make a difference in the lives of our neighbors in crisis. They are responsible for the safety and comfort of the shelter residents and provide support and trauma-informed care to domestic violence and sexual assault victims using the trauma-informed approach. This position is in charge of managing the daily operations of the shelter and also answering the crisis hotline during the shift. The Resident Assistant position is considered essential. Shifts are days and/or overnights including holidays. Flexibility in the schedule is required.

Requirements

• Excellent team orientation demonstrated with a positive attitude self-motivation and resourcefulness.
• Strong client-orientation and compassion.
• Strong dedication to maintaining confidentiality.
• Ability to establish and maintain professional boundaries in working with clients.
• Ability to present a professional, courteous and helpful demeanor to clients, co-workers and the public.
• High School Diploma or equivalent, required

Nice To Haves

• Bilingual capability (English and Spanish, French or Arabic)
• Experience dealing with domestic violence and sexual assault victims, complex trauma services or homelessness, preferred
• Coursework in higher education in any human service field (trauma, counseling, social work), preferred

Responsibilities

• Remain on-premises, alert and available to clients for the entire shift unless relieved with supervisor permission.
• Provide support and trauma-informed care to domestic violence and sexual assault victim shelter residents by using the trauma-informed approach.
• Provide support, advocacy and crisis intervention when answering the crisis hot line, as well as assess high danger calls and place the victim in the shelter when necessary.
• Maintain case management system, client records, track statistical data relevant to domestic violence and sexual assault victims, and enter data into VADATA and any other assigned data entry system.
• Attend regular staff meetings and supervision meetings outside of regular shift hours.
• Oversee the shelter’s daily activities and enforce house rules. Conduct room checks at the beginning of every shift and house checks several times throughout the shift.
• Maintain a clean, welcoming, warm, residential environment. Prepare facilities for clients including cleaning rooms, ensuring bathrooms are stocked with clean towels and toiletries, and vacant rooms are sanitized and ready for new residents. Daily sanitation of common areas is required and other parts of the shelter when necessary.
• Conduct intake process in accordance with shelter procedures and work with specialists and case managers when receiving clients into the shelter. Orient new residents by conducting a RA intake and reviewing shelter rules, chores, giving a tour of the shelter, and ensuring they have basic personal care items and any other necessities.
• Assist residents with daily needs such as dispensing supplies like medication, baby care items, personal care items, and food from locked areas of the kitchen and by coordinating cab services when needed.
• Prepare and monitor the chore chart. Ensure chores are assigned and completed and issue warnings when necessary.
• Assist case managers with small tasks to help clients meet their goals and end the cycle of violence.
• Assist residents in the planning of meals and preparing/cooking meals for all house residents, when needed.
• Organize, sort, put away, and distribute donations.
• Conduct exit interviews in accordance with shelter procedures.
• Report to the Shelter Supervisor and/or Director when repairs are needed, or equipment needs to be replaced.
• Be a part of and abide by the requirements of the shelter on-call schedule. Flexibility is required.
• Complete mandatory CPR, First Aid, Airborne and Bloodborne pathogens, Domestic Violence, Sexual Assault, NARCAN, and food handling training (to be provided by ACTS).

Benefits

• Compact work schedule frees up the rest of the week and reduces travel costs.
• Full health insurance options with generous employer contribution for medical and 403(b) matching.
• Paid vacation and sick leave, personal time, paid lunch and Birthday time off!
• Additional time off from December 25 – January 1.
• Serve with highly trained, effective crisis specialists.
• Grow your skills with free, award-winning training.
• Earn CPR, First Aid, Airborne and Blood borne pathogens, Domestic Violence, Sexual Assault, NARCAN and other certifications.
• Use your talents in a successful organization with over 50 years of increasing impact in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED