Resident Assistant - Sub Staff

Community Action Partnership of Lancaster County inc•East Lampeter Township, PA

14h•Onsite

About The Position

The Domestic Violence Resident Assistant provides quality client services by providing person-centered, trauma informed supportive services to callers via the 24-hour DV hotline and text line, and directly to Safe House residents. The Resident Assistant screens and greets visitors to the building and maintains a welcoming atmosphere.

Requirements

H.S. Diploma or GED required.

Nice To Haves

Associate’s degree in the social sciences preferred.
Experience in a residential or shelter setting preferred.

Responsibilities

Answer hotline calls, texts, and manage Lethality Assessment Program (LAP) calls.
Provide person-centered trauma-informed support, safety planning options and referrals to callers/DV survivors.
Complete hotline forms/intakes, enrollments, and program exit.
Screen and greet visitors to the building. Perform conflict checks.
Assist residents with requests for personal items, access to transportation, food, and any other emergent/basic needs.
Provide consistent person-centered and trauma-informed emotional support.
Communicate essential information to other DVS team members in appropriate logs.
Accurately record client data and services, and all other required data in client database per funder and DVS requirements.
Maintain organized client files.
Stock bathroom and kitchen supplies.
Inspect, clean and prepare empty guest rooms for the next resident.
Help manage the general cleanliness and order of the Safe House office area.
Coordinate and organize donations, including sorting, distribution and storage.
Assist in tracking inventory of custodial and basic Safe House supplies.
Complete maintenance request forms.
Safe House team member.
Assist in training interns, volunteers and new team members as applicable.
Participate in the required holiday and weekend on-call Safe House coverage per DVS policies.
Performs other related duties as assigned.