Resident Assistant Shift Lead

The Salvation Army Eastern Territory•City of Syracuse, NY

69d•Onsite

About The Position

Join a mission-driven team dedicated to making a meaningful difference in the lives of women in our community. As a Resident Assistant / Shift Lead, you will play a vital role in ensuring a safe, supportive, and empowering environment for residents at our women’s shelter. Lead and manage daily operations during assigned shifts (day, evening, overnight, weekends, and holidays as needed). Provide compassionate, trauma-informed support to residents. Supervise residents and maintain a safe, secure, and welcoming environment. Coordinate and delegate tasks to team members to ensure smooth program operations. Make independent decisions in alignment with agency policies and procedures. Monitor facility conditions and contribute to the overall upkeep of the residence. Uphold the mission and values of The Salvation Army in all interactions and services.

Requirements

High School diploma or GED required
Two years of experience working in human services required
Valid NYS Driver's License that will meet The Salvation Army's insurance requirements.
Knowledge of social service resources within Central New York's community
At least one year experience working in office environment; clerical skills including phone etiquette, filing, computer skills required, ability to manage several tasks and projects
Intermediate to Advanced Computer skills including MS Office suite, Internet/Search Techniques

Nice To Haves

Associated degree with one year of experience preferred.
Prior experience working with individuals experiencing homelessness, and/or working in a team lead role is preferred.

Responsibilities

Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff.
Provide conflict resolution, crisis intervention and supportive counseling as needed.
Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff.
Provide supplies to meet immediate basic needs.
Promote activities to increase competence with activities of daily living and independent living skills.
Assist Case Managers in working with residents on their goal plans.
Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.
Complete shift specific support services.
Maintain communication shift-to-shift in staff journal.
Answer telephone and respond to inquiries.
Provide resources and referrals for 24 hour crisis line.
Communicate any needs (maintenance or repairs) in the communication journal.
Any urgent safety concerns are to be addressed immediately.
Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions.
Maintain certifications.
Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.
Conduct weekly (at minimum) comprehensive safety inspections of bedrooms, restrooms, and common areas; document findings and report urgent issues or supply needs.
Manage and oversee storage of Foodbank, Sysco, and other program inventory.
Supervise completion of second-shift client chores and perform detailed daily rounds of common areas, bathrooms, and laundry spaces.
Track inventory of facility needs, including cleaning supplies, safety equipment (e.g., first aid kits, NARCAN, signage), maintenance items, and donations.
Develop and maintain a monthly meal calendar for residents.
Provide primary oversight of permanent supportive housing apartments during evening shifts.
Assist with bi-weekly resident house meetings and support social/recreational programming in coordination with the Supervisor.
Maintain ability to transport residents when approved by a Supervisor.
Oversee evening RA task completion, monitor laundry operations, and manage HMIS data including intake and discharge updates.
Perform other duties as assigned.

Benefits

Medical Insurance/low Employee contribution
Vision Insurance & Dental Insurance with Braces Ryder
13-Paid Holidays
Paid Time Off: Vacation, Personal & Sick
FREE downtown parking on the premises
On-Site Day Care Services at a discounted weekly rate
Tuition Remittance program after 6 months of employment
Bereavement Counseling
Free Will Preparation Service by an Attorney
Christmas Bonus
Employee Assistance Program (EAP)
LiveHealth On-line 24/7
Insurance Plans: Short-term disability, Long-term disability, Voluntary Life & Supplemental