Resident Assistant, Floater

ACTS • Triangle, VA

27d • Onsite

About The Position

The Floater Resident Assistant, Domestic Violence and Sexual Assault Services supports the programs of ACTS that make a difference in the lives of our neighbors in crisis. Floaters are Resident Assistants who are assigned to fill vacancies created by the temporary absences or position vacancies and to cover open shifts due to emergencies. Resident Assistants are responsible for the safety and comfort of the shelter residents. They provide support and trauma-informed care to domestic violence and sexual assault victims using the trauma-informed approach. This position is in charge of managing the daily operations of the shelter and also answering the crisis hotline during the shift. Shifts are days and/or overnights, including holidays. Flexibility in the schedule is required.

Requirements

• High school diploma or equivalent required
• Excellent team orientation demonstrated with a positive attitude self-motivation, and resourcefulness.
• Strong client-orientation and compassion.
• Strong dedication to maintaining confidentiality.
• Ability to establish and maintain professional boundaries in working with clients.
• Ability to present a professional, courteous and helpful demeanor to clients, co-workers and the public.

Nice To Haves

• Bilingual capability (English and Spanish, French or Arabic)
• CPR Certification
• Experience working in the field of housing, (dealing with domestic violence and sexual assault victims, complex trauma services or homelessness), preferred
• Coursework in higher education in any human service field (trauma, counseling, social work), preferred

Responsibilities

• Remain on-premises, alert and available to clients for the entire shift unless relieved with supervisor permission.
• Provide support and trauma-informed care to domestic violence and sexual assault shelter residents by using the trauma-informed approach.
• Provide support, advocacy and crisis intervention when answering the crisis hot line, as well as assess high danger calls and place in shelter when necessary.
• Maintain case management system, client records, track statistical data relevant to domestic violence and sexual assault victims, and enter data into VADATA and any other assigned data entry system.
• Attend regular staff meetings and supervision meetings outside of regular shift hours.
• Maintain a clean, welcoming, warm, residential environment; Prepare facilities for clients including cleaning rooms, ensuring bathrooms are stocked with clean towels and toiletries and vacant rooms are sanitized and ready for new residents. Daily sanitation of common areas is required and other parts of the shelter when necessary.
• Conduct entry process in accordance with shelter procedures and work with specialists and case managers when receiving clients into the shelter. Orient new residents by conducting a RA intake and reviewing shelter rules, chores, giving a tour of the shelter, and ensuring they have basic personal care items and any other necessities.
• Assist residents with daily needs such as medication, baby care items, personal care items, and food from locked areas of the kitchen, coordinate cab services when needed, conduct room checks at the beginning of every shift and house checks several times throughout your shift. Oversee the shelter’s daily activities, motivate clients to complete all chores, enforce house rules.
• Prepare and monitor the chore chart. Ensure chores are assigned and completed and issue warnings when necessary.
• Work with Specialists and Case managers when entering clients into the shelter.
• Assist case managers with small tasks to help clients meet their goals and end the cycle of violence or abuse.
• Assist residents in the planning of meals and preparing/cooking meals for all house residents, when needed. Organize, sort, put away, and distribute donations.
• Conduct exit process in accordance with shelter procedures.
• Report to the Shelter Supervisor and/or Director when repairs are needed or equipment needs to be replaced.
• Be a part of and abide by the limitations of the shelter on call schedule. Flexibility is required.
• Complete mandatory CPR, First Aid, Airborne and Blood borne pathogens, Domestic Violence, Sexual Assault, NARCAN, and food handling training (to be provided by ACTS).
• Actively participates in supervision, attends staff meetings, community meetings, training and other organizational activities as required.

Benefits

• No set time commitment.
• Flexible scheduling when you are available.
• Compact work schedule frees up the rest of the week and reduces travel costs.
• Serve with highly trained, effective crisis specialists
• Earn CPR, First Aid, Airborne and Blood borne pathogens, Domestic Violence, Sexual Assault, NARCAN and other certifications.
• Use your talents in a successful organization with over 50 years of significant impact in the community.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED