Resident Advocate

ROCKY MOUNTAIN CARE GROUP•Murray, UT

8d•$19 - $25•Onsite

About The Position

Assists in planning, organizing, implementing, and evaluating the overall operation of the facility’s Social Services Department in accordance with current federal, state, and local standards, guidelines and regulations, and the facility’s established policies and procedures. The Resident Advocate will assist the Social Service Director/Consultant/Administrator in the planning, developing, organizing, implementing, evaluating, and directing of social services programs of this facility. The Resident Advocate will meet with administration, medical and nursing staff, and other related departments in planning social services, as directed. The Resident Advocate will participate in discharge planning, development and implementation of care plans and resident assessments. The Resident Advocate will encourage residents/responsible parties to participate in the development of their care plan, and invite them to care plan meetings accordingly. The Resident Advocate will assist residents in obtaining transportation to medical appointments, upon discharge, etc. The Resident Advocate will accurately and completely document social service actions and interactions in each resident’s medical record. The Resident Advocate will assist with facility policy development and annual review in order to positively impact the quality of care delivered to residents. The Resident Advocate will assist the Social Services Director/Administrator in ensuring that staff members are knowledgeable about Resident’s Rights and encourage staff to maintain and enhance each resident’s dignity in recognition of each resident’s individuality. The Resident Advocate will engage in Advance Care Planning for assigned residents upon admission, and make sure that any Advance Directives are reviewed with the resident/resident representative on a regular basis. The Social Worker will ensure that staff members are made aware of the resident’s code status and end-of-life wishes and will assist with informing and educating residents and their representatives about health care options and ramifications. The Resident Advocate will advocate for residents and assist them in assertion of their rights within the facility. When there is an allegation of suspected abuse, neglect or exploitation, the Social Worker will report to the Social Services Director and/or Administrator and assist with reporting to the appropriate State agency, as well as completion of a thorough investigation as assigned. The Resident Advocate will ensure that residents who display mental illness, or psychosocial difficulties such as coping with grief and loss, have access to appropriate treatment and resources.

Requirements

A minimum of a high school diploma or its equivalent.
Ability to read, write, speak and understand the English language.
Must be a supportive team member, contribute to and be an example of team work.
Ability to make independent decisions when circumstances warrant such action.
Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
Must have patience, tact, and willingness to deal with difficult residents, family and staff.
Must be able to relay information concerning a resident’s condition.
Must not pose a threat to the health and safety of other individuals in the workplace.
Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases.
Effective verbal and written communication skills and ability to exercise judgement.
Ability to maintain composure in stressful situations.
Resourcefulness.
Strong leadership skills.
Maintain a positive attitude and possess the ability to work in stressful situations.
Ability to coordinate meetings, as well as set and achieve goals.
Ability to be organized and efficient.
Basic computer skills.
CPR licensed and trained in first aid.

Nice To Haves

Qualified social worker (not required for facilities with 120 beds or less, or as required by State law).
Ability to work beyond normal working hours and on weekends and holidays when necessary.
Ability to assist in evacuation of residents during emergency situations.
Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
May be subject to falls, burns from equipment, and/or odors throughout the day; encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants.
Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis.
May be subject to hostile or emotional residents, family members, visitors or personnel.

Responsibilities

Assists in planning, organizing, implementing, and evaluating the overall operation of the facility’s Social Services Department.
Assists the Social Service Director/Consultant/Administrator in the planning, developing, organizing, implementing, evaluating, and directing of social services programs.
Meets with administration, medical and nursing staff, and other related departments in planning social services.
Participates in discharge planning, development and implementation of care plans and resident assessments.
Encourages residents/responsible parties to participate in the development of their care plan, and invites them to care plan meetings.
Assists residents in obtaining transportation to medical appointments, upon discharge, etc.
Accurately and completely documents social service actions and interactions in each resident’s medical record.
Assists with facility policy development and annual review.
Assists the Social Services Director/Administrator in ensuring that staff members are knowledgeable about Resident’s Rights and encourages staff to maintain and enhance each resident’s dignity.
Engages in Advance Care Planning for assigned residents upon admission, and ensures Advance Directives are reviewed regularly.
Ensures that staff members are made aware of the resident’s code status and end-of-life wishes.
Assists with informing and educating residents and their representatives about health care options and ramifications.
Advocates for residents and assists them in assertion of their rights within the facility.
Reports allegations of suspected abuse, neglect or exploitation to the Social Services Director and/or Administrator and assists with reporting to the appropriate State agency.
Assists with completion of a thorough investigation as assigned.
Ensures that residents who display mental illness, or psychosocial difficulties have access to appropriate treatment and resources.
Treats all residents with dignity and respect.
Promotes and protects all residents’ rights.
Establishes a culture of compliance by adhering to all facility policies and procedures.
Complies with standards of business conduct, and state/federal regulations and guidelines.
Follows appropriate safety and hygiene measures.
Maintains confidentiality of protected health information.
Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality.
Reports any retaliation or discrimination.
Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents.
Protects residents from abuse, and cooperates with all investigations.
Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals.
Participates in all life safety and emergency drills and trainings.
Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan.
Reports work-related injuries and illnesses immediately.
Follows established infection control policies and procedures.
Completes all assigned training and skills competency.
Interviews residents and/or their responsible party to obtain the resident’s social history.
Makes arrangements for residents to obtain items such as clothing and personal care supplies.
Assists residents in voicing and obtaining resolution to grievances.
Reviews complaints and grievances made by the resident and makes a written/oral report to the Social Services Director and/or Administrator indicating actions taken.
Follows facility’s established procedures.
Participates in Resident and/or Family Council as needed or requested.
Assists with, or arranges for, a resident’s communication of needs through the resident’s primary method of communication or in a language that the resident understands.
Coordinates Social Services activities with other departments as needed.
Performs administrative requirements, such as completing assigned reports, and submits them to the Social Services Director.
Attends Care Plan meetings.
Serves as a member of the QAPI Committee if requested.
Serves as a member of the Behavior Management Committee if requested.
Attends Department Head/Standup Meetings as requested.
Attends mandatory in-services.