Resident Advocate Mon-Fri 3p-11p (52914)

The Family Place•Dallas, TX

About The Position

The Resident Advocate creates a safe, supportive, and well-maintained shelter environment for survivors of family violence. The role provides compassionate emotional support, crisis intervention, advocacy, and practical assistance to residents as they work toward stability and independence. The Resident Advocate collaborates with case managers, supervisors, and other staff, and helps ensure clients are treated with dignity, confidentiality, and respect. The position also supports shelter operations through client intakes and exits, safety planning, inventory monitoring, facility safety and cleanliness, transportation, resident meetings, activities, volunteer support, and hotline coverage. The schedule listed is Monday through Friday, 3 p.m. to 11 p.m. This is an essential position; employees assigned to shelter locations must report for scheduled hours during inclement weather, holidays, or facility closures unless leadership directs otherwise. Essential employees who work when other operations are closed due to inclement weather receive time-and-a-half pay.

Requirements

Bachelor’s degree in psychology, social work, sociology, or a similar field and six months of experience working in a residential facility, shelter, or similar environment; OR an associate degree and an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid Texas Driver’s License and a clear driving record.
Knowledge of domestic violence and client trauma.
Skilled in Microsoft Office applications.
Skilled in verbal de-escalation and crisis management.
Ability to maintain a clear and valid Texas driver’s license.
Ability to communicate in written and verbal formats to meet position responsibilities.
Ability to be sensitive to clients’ language, economic, and cultural needs.
Ability to safely drive a company vehicle to off-site locations and attend off-site meetings and events.
Ability to maintain professional boundaries with clients and protect client confidentiality.
Ability to work overtime when necessary to cover shifts.
Ability to perform physical tasks such as stooping, bending, reaching, and climbing to interact with children and clients; frequently walk, stand, and lift or carry light objects weighing less than 25 pounds.
Ability to work some weekends, evenings, and overnight hours.

Nice To Haves

Bilingual English/Spanish; may be required for some roles.

Responsibilities

Provide emotional support to residential clients in crisis through active listening and nonjudgmental, comforting communication.
Coordinate with case managers, the supervisor, and designated staff regarding client service updates and needs through documentation, email, or verbal communication.
Intervene in crisis situations using approved de-escalation and crisis intervention methods to promote resident safety.
Communicate pertinent client situations and issues to the supervisor and designated staff in a timely manner.
Complete new-client intakes within 24 hours, including reviewing shelter policies, touring the facility, completing paperwork, addressing immediate needs, and providing personal supplies.
Assist clients with basic life skills, including healthy habits, clean living skills, organization, daily planning, and time management.
Conduct client exit interviews and exit surveys, provide safety planning when needed for unplanned exits, and schedule transportation services.
Monitor and document inventory items taken from adult and children’s closets, including overflow storage, and report replenishment needs to Operations and the direct supervisor.
Monitor the resident advocate desk; assist clients with basic needs, including medication, toiletries, and cleaning supplies; and document appropriately in Clients First.
Monitor facility safety and cleanliness and take appropriate action to maintain the shelter, including spot-cleaning rooms and sanitizing common areas.
Transport clients in a company vehicle to and from appointments, meetings, or the hospital when necessary.
Interact with interns and volunteers and provide support and guidance when needed.
Co-facilitate resident meetings, assist volunteer groups, and support children’s activities during adult groups.
Assist with special events and other program activities scheduled during the shift.
Provide backup hotline coverage, assess client risk, and offer mental and emotional support through active listening, comforting communication, and positive problem-solving.
Perform other job-related duties as assigned.

Benefits

Competitive salary
Health insurance
Dental insurance
Vision insurance
Short-term and long-term disability
Multiple life, AD&D, and hospitalization insurance options
Retirement options through a 403(b), agency matching, and HSA accounts
Generous paid time off and holidays
Professional development opportunities
Time-and-a-half pay for essential employees who work when other operations are closed due to inclement weather