Resident Account Specialist
Axia Residential•Stockbridge, GA
•Onsite
About The Position
Axia Residential is seeking a detail-oriented and customer-focused Resident Account Specialist to support resident account management and delinquency reduction efforts across two multifamily communities. This role is ideal for someone who enjoys problem-solving, working with residents, and helping drive operational and financial performance.
Requirements
- Prior experience in multifamily housing, property management, collections, resident services, or accounts receivable preferred
- Strong communication and customer service skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Experience with Entrata, RealPage, or similar property management systems preferred
Responsibilities
- Manage resident accounts and monitor outstanding balances
- Support delinquency reduction efforts through resident outreach and payment follow-up
- Work closely with onsite teams and residents to resolve account issues professionally and efficiently
- Review resident ledgers and maintain accurate account records
- Assist with payment arrangements, notices, and account documentation
- Support move-out account processing and final balance reconciliation
- Help identify trends and opportunities to improve account performance and operational efficiency
- Partner with onsite teams to support occupancy and resident retention goals
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
