Residency Coordinator

Towson University•Towson, MD

About The Position

The Residency Coordinator manages residency petitions and determinations for undergraduate and graduate students, including reenrollment applicants. The role reviews petitions and supporting documentation, follows up when materials are missing, and applies the University System of Maryland Board of Regents’ Policy on Student Classification for Admission and Tuition Purposes, including applicable exceptions. It requires careful handling of confidential student records and compliance with FERPA and USM tuition policies. The coordinator serves as the main contact for residency questions from continuing students and their parents, responds to inquiries by email, phone, and walk-up, and supports the Residency Appeal Committee and University administration. The role also manages the Maryland Dream Act student population by identifying students who may qualify, conducting outreach, collecting state-required documentation, and determining eligibility for in-state status. Additional work includes maintaining the online Residency Petition with OTS, updating PeopleSoft and Salesforce based on determinations, assisting with audits, participating in residency and internal policy meetings, and creating and updating procedure manuals. The coordinator may also process online reenrollment applications, back up special registration exchange programs, assist with special course-building procedures in PeopleSoft, and contribute to assigned projects. Telework may be available up to two days per week after 90 days of service in good standing.

Requirements

Bachelor’s degree.
Two years of professional experience working in higher education or related office experience.
Technical proficiency in MS Excel.
Strong interpersonal skills and a patient, customer-focused approach.
Exceptional attention to detail, with accuracy, quality, and consistency in work.
Ability to review and interpret detailed information to support effective decision-making.

Nice To Haves

Demonstrated knowledge of PeopleSoft Campus Solutions (SIS), Perceptive Content (imaging), Salesforce (CRM), DocuSign, and Forms Assembly.
Experience in a Registrar, Student Billing, or Financial Aid office in a university setting.

Responsibilities

Process undergraduate and graduate student petitions for in-state residency and ensure supporting documentation is included.
Review and evaluate residency petition documentation, follow up on missing materials, and make determinations according to established policies, procedures, and deadlines.
Evaluate residency status for undergraduate and graduate students applying for reenrollment and conduct outreach to obtain necessary documentation.
Serve as the main point of contact for residency petitions, applications, and other residency inquiries from continuing students and parents.
Respond to residency-related inquiries by email, phone, and walk-up.
Provide documentation and support to the Residency Appeal Committee and University administration as needed.
Manage the Maryland Dream Act student population, identify applicable students through system data, conduct outreach, collect state-required documentation, and determine reenrollment eligibility for in-state status.
Assist with maintaining and troubleshooting the online Residency Petition, and work with OTS on form updates when policies change.
Update PeopleSoft and Salesforce based on residency determinations.
Assist with audits, participate in USM residency-related and internal policy meetings, and create and update procedure manuals.
Perform miscellaneous office duties, including imaging and filing confidential documents and materials.
Assist with processing online reenrollment applications in Salesforce and PeopleSoft Campus Solutions.
Back up special registration exchange programs, including the Baltimore Student Exchange Program and Inter-institutional Registration.
Assist with special course-building procedures in PeopleSoft as needed.
Participate in special projects assigned by Associate and Assistant Directors.