Residence Worker / Residential Aide (Overnight)
About The Position
The Residence Worker, also described as a Residential Aide, supports transitional housing programs for single adults and families experiencing homelessness. The role assists with client intake, monitors residents’ safety and well-being, enforces facility policies, and helps maintain a secure, respectful living environment. It involves direct interaction with clients navigating complex challenges and requires consistent presence, attention to detail, and a calm, professional approach in emotionally charged or unpredictable situations. This is a full-time, non-exempt position in Jamaica, Queens, scheduled Thursday through Monday from 12 a.m. to 8 a.m. The hourly rate is $18.19, annualized at 35 hours per week to $33,119. The position includes a benefits package.
Requirements
- High school diploma or High School Equivalency Diploma (GED).
- At least one year of experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs.
- Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases such as DHS CARES.
- Strong interpersonal skills and ability to work respectfully with people from diverse racial, ethnic, and socioeconomic backgrounds.
- Ability to remain calm and professional in high-pressure or crisis situations.
- Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions.
- Willingness to obtain CPR certification and/or a Food Protection Certificate during employment.
Nice To Haves
- Familiarity with shelter operations or supportive housing environments.
Responsibilities
- Welcome new residents and orient them to shelter policies, services, and daily routines.
- Assist with client check-ins, discharges, and documentation using the DHS CARES system.
- Monitor resident safety and behavior through regular rounds and informal engagement.
- Enforce facility rules while maintaining a respectful and supportive environment.
- Respond to incidents and complete timely, accurate reports.
- Support residents in accessing services by making referrals and coordinating with case managers.
- Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed.
- Communicate facility maintenance needs to supervisors and ensure common areas are orderly.
- Build rapport with residents and offer guidance during daily interactions.
- Uphold confidentiality and follow agency and DHS protocols.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 25 days of paid time off
- Retirement account with employer match
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
