Residence Porter

University of Guelph•Guelph, ON

2d•Onsite

About The Position

Under the direct supervision of the Desk Services -Area Manager, the Residence Porter provides personal service to residence students or university visitors at the residence desk. Porters provide daily residence facilities materials handling/movement function throughout the year. The Desk Operation is 24 hours, 7 days a week, and the Residence Porters’ shifts and 40-hour weekly schedule is based the operational needs. Most Residence Porter Schedules are non-traditional hours, working weekends, afternoon or midnight shifts.

Requirements

Full G Ontario Driver’s License.
Completion of grade 11 or equivalent.
Customer service and front-line experience.
Computer proficiency.
Ability to lift and carry furniture, and stand for periods of time.
Availability to work non-traditional shifts such as late evenings and weekends.

Responsibilities

Provide information about Student Housing Services (SHS), the residence facilities, and services available.
Direct clients to appropriate resources on campus to respond to their needs/problems/situation.
Enter work orders.
Dispatch Residence Life Staff to respond to situations.
Monitor status of exterior door alarms and secure buildings as required.
Ensure safety of the residence students and buildings by conducting rounds, checking building security, and reporting vandalism.
Provide services at desks, including student residence check-in/check-out, transfers, key sign out, and equipment sign-out.
Perform materials handling tasks such as resetting rooms, inventory, and moving furniture and equipment within the residence system.
Perform registration duties for summer accommodation guests, including reservations, room assignment, and payment collection.
Anticipate needs of in-house clients and respond to concerns following established processes.
Reset furniture and ensure residences are ready for occupancy.
Move equipment and materials.
Liaise with other University service providers.
Operate University vehicles.
Perform on campus mail runs.
Receive all materials and furnishings and disperse appropriately.
Audit buildings as requested by SHS.
Assist with appliance moving when required.
Perform other duties as assigned.